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Reception Operations Supervisor

2 months ago


Kodak, Tennessee, United States Courtyard at Exit 407 - Kodak Full time
Front Office Manager at Courtyard at Exit 407 - Kodak

Are you seeking a rewarding career that not only brings you joy but also allows you to demonstrate your outstanding work ethic? Join our dedicated team at Courtyard at Exit 407 - Kodak as our Front Office Manager.

We provide competitive compensation and remarkable benefits, including a 401(k) plan with employer contributions, paid time off, referral bonuses, generous travel discounts, dental and vision coverage, life insurance, complimentary telehealth services, and daily pay options through our partner.

Key Responsibilities:
  • Oversee and manage all activities within the Front Office department to ensure superior service.
  • Facilitate employee training and professional development.
  • Conduct initial screenings and interviews for potential candidates.
  • Maintain a high standard of service-oriented environment.
  • Address guest complaints and special requests effectively.
  • Work closely with the Housekeeping Department to improve guest services.
  • Ensure adherence to credit control, financial transactions, and security protocols.
  • Collaborate with the hotel management team on daily operations.
  • Perform additional duties as assigned.
Essential Skills:
  • Familiarity with Marriott's property management system.
  • 1-3 years of experience in the hospitality industry.
  • Previous supervisory experience is advantageous.
  • Strong customer service capabilities.
  • Meticulous attention to detail.

We are committed to being an equal opportunity employer and fostering a workplace free from discrimination. Join us in delivering exceptional service and creating unforgettable experiences for our guests.