Café Operations Supervisor
1 week ago
COLECTIVO COFFEE JOB DESCRIPTION
Title: Café Shift Leader
Department: Retail
Reports to: Café Manager
Status: Part Time/Full Time
Exempt: Non-Exempt
POSITION SUMMARY
The Café Shift Leader is responsible for guiding the team to create an exceptional experience for both customers and colleagues, in alignment with Colectivo Coffee's Mission and Values, under the direction of the Café Manager.
SPECIFIC RESPONSIBILITIES
- Achieve positive financial outcomes for the café in line with budgetary expectations.
- Foster a culture of accountability and ongoing enhancement that complies with Standard Operating Procedures (SOPs) and established processes.
- Educate and mentor team members in their job responsibilities to ensure high performance levels.
- Assign specific tasks utilizing the Café Functional Architecture Model, ensuring that the café's coffee, food, and administrative operations deliver an outstanding customer experience.
- Maintain a vibrant and welcoming atmosphere that is both inviting and motivating for customers and staff alike.
- Carry out additional tasks or projects as needed.
EDUCATION/QUALIFICATIONS
A college degree in a business-related discipline and/or a minimum of 6 months experience in a hospitality environment and/or a supervisory capacity.
REQUIREMENTS
- Proficient in POS systems and computer applications.
- Basic mathematical skills for business applications.
- Flexible availability for scheduling that includes evenings, weekends, and holidays. Capability to stand for extended periods, reach, bend, and lift at least 50lbs. Proficient in reading, writing, and speaking English.
- Completion of Colectivo Café training programs - Register, SB, 300 level bar certification, New Hire Orientation.
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