Senior Technical Program Manager

5 days ago

San Francisco, California, United States DocuSign Full time
About the Role

We are seeking a highly skilled Senior Technical Program Manager to drive Cloud Engineering and Data Privacy programs as part of the Product & Technology Program Management organization at DocuSign. As a key member of our team, you will be responsible for driving various Cloud Engineering initiatives with a focus on Data Privacy, GDPR, and Trust in close partnership with teams across Product, Engineering, Security, Legal, and other Program Managers.

Key Responsibilities
  • Provide action on sensitive data privacy processes and workflows while driving future outcomes that will reduce manual intervention and improve both internal and external customer experiences.
  • Connect and collaborate between both internal and customer-facing teams to help resolve issues and escalations, improve current processes.
  • Demonstrate understanding of complex data flows and interconnected systems and rapidly fill knowledge gaps by becoming a trusted advisor and expert in the space.
  • Drive alignment to and execution of high-stakes cross-functional initiatives and programs.
  • Oversee end-to-end program execution across teams / groups, including risk management, communication, issue/conflict resolution and dependency management.
  • Collaborate with responsible partners to proactively identify, communicate, manage and mitigate program risks.
  • Organize and lead cadence-based stakeholders / leadership meetings, tracking actions, providing timely communication of program status, schedule, risks, and blockers.
  • Drive process improvements and leverage metrics to improve transparency, overall team performance and efficiency around key cross-org programs.
  • Partner with cross-functional teams to deliver business value in a timely manner while maintaining a high level of quality and transparency.
Requirements
  • 8+ years of leading large-scale, complex, cross-functional global programs.
  • Ability to develop clear program strategies and high-level program plans.
  • Experience building strong cross-team relationships and partnerships.
  • Ability to synthesize data from various streams and present in a digestible bite-size manner to upper management and execution teams.
  • Experience curating program metrics and creating dashboards / scorecards for overall project health and progress.
  • Bachelor's or Master's in Computer Science, Information Systems, Engineering or equivalent.
  • Strong business acumen and technical background especially around Azure, with the ability to quickly understand and communicate technical and product concepts and challenges across wide-ranging audiences.
  • Strong organizational skills with ability to deal with ambiguity, multitask and work independently in a fast-paced, ever-changing environment.
  • Excellent written, verbal communication, and interpersonal skills.
  • Azure-related certification or work experience.
  • Experience driving data privacy programs and processes is a plus.
  • Experience driving cloud engineering programs in an enterprise SaaS environment.
  • Strong and innovative approach to problem-solving and delivering solutions.
  • Strong negotiation skills with cross-functional teams (influencer).
  • Skilled at dealing with ambiguity in a rapidly growing and changing environment.
  • Ability to develop strong cross-team relationships and partnerships in a matrixed environment with multiple stakeholders.
What We Offer
  • Competitive base salary.
  • Bonus and equity opportunities.
  • Comprehensive benefits package, including paid time off, paid parental leave, full health benefits plans, and retirement plans.
  • Opportunities for professional growth and development.
  • A dynamic and inclusive work environment.
About DocuSign

DocuSign is committed to building trust and making the world more agreeable for our employees, customers, and the communities in which we live and work. We are an equal opportunity employer and welcome applications from diverse candidates. If you are passionate about technology, innovation, and customer satisfaction, we encourage you to apply for this exciting opportunity.

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