Room Service Order Taker

3 days ago


Newport Beach, California, United States Marriott Full time
Job Summary

We are seeking a skilled Room Service Order Taker to join our team at The Resort at Pelican Hill. As a key member of our Food and Beverage team, you will be responsible for taking room service orders over the phone, answering questions on menu selections, and checking with kitchen staff. You will also be responsible for answering guest questions or concerns regarding the origin, vintage, and style of various wines.

Key Responsibilities
  • Take room service orders over the phone and answer questions on menu selections
  • Check with kitchen staff to ensure accurate order fulfillment
  • Answer guest questions or concerns regarding wine
  • Place and log call backs for room service orders
  • Notify guests and management of delays in service delivery
  • Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen
  • Maintain cleanliness of work areas throughout the day
  • Record transactions in MICROS system at time of order
  • Complete all closing reports, including MICROS reports
  • Process all payment methods
Requirements
  • High school diploma or G.E.D. equivalent
  • No related work experience required
  • No supervisory experience required
  • None
Benefits

We offer a competitive hourly rate of $16.00, as well as a range of benefits including 401(k) plan, earned paid time off and/or sick leave, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, childcare discounts, and other wellness benefits.

Marriott International is an equal opportunity employer and is committed to hiring a diverse workforce and sustaining an inclusive, people-first culture.



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