Room Service Operations Manager

1 week ago


Newport Beach, California, United States Marriott Hotels & Resorts Full time

Job Summary:

We are seeking a highly motivated and experienced Room Service Operations Manager to join our team at Marriott Hotels & Resorts. As a key member of our operations team, you will be responsible for directing, training, and assisting employees to follow standards in the delivery of food and beverage to guestrooms and hospitality suites.

Key Responsibilities:

  • Direct and manage the daily operations of Room Service, ensuring seamless delivery of food and beverage to guestrooms and hospitality suites.
  • Train and develop employees to follow standards and procedures, ensuring excellent customer service and quality of food and beverage delivery.
  • Assist the Service Manager in implementing operational strategies to improve efficiency, productivity, and customer satisfaction.
  • Collaborate with cross-functional teams, including Food and Beverage, Housekeeping, and Front Desk, to ensure seamless operations and excellent guest experience.
  • Monitor and analyze operational metrics, identifying areas for improvement and implementing corrective actions to maintain high standards.

Requirements:

  • Minimum 2 years of experience in a management role, preferably in the hospitality industry.
  • Proven track record of success in directing and managing teams, with a focus on customer service and quality.
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse stakeholders.
  • Strong analytical and problem-solving skills, with the ability to identify and implement process improvements.


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