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Digital Banking Operations Lead

2 months ago

Manchester, New Hampshire, United States New Hampshire Mutual Bancorp Full time

About New Hampshire Mutual Bancorp

New Hampshire Mutual Bancorp is a unique and exciting organization that provides operational support for three premier independent mutual savings banks and a financial advisory and trust company.

Job Summary

We are seeking a strong professional leader with proven experience in digital banking to join our team as a Digital Banking Manager. This position is based in Concord, NH and offers a hybrid based schedule.

Key Responsibilities

  • Manage digital banking services and personnel to ensure timely resolution of issues impacting customers and services.
  • Work with internal departments, vendors, and employees to ensure seamless delivery of digital banking services.
  • Oversee the overall workflow for the department and ensure customer service production levels meet established standards.
  • Participate in the timely and successful delivery of new digital banking and related integrated services.

Requirements

  • Minimum of 5 years of supervisory experience and experience with digital banking applications and services.
  • Experience performing advanced level digital banking activities, including system administration, implementation of new digital services, and system upgrades.
  • Experience performing high-level research, analysis, and issue resolution, including those related to system interfaces.
  • Strong customer service and communication skills, both verbal and written.
  • Strong time management and execution skills with the ability to prioritize multiple tasks and adapt to changing circumstances.
  • Ability to work independently and actively participate in team projects and initiatives.

What We Offer

We believe in building genuine partnerships that encompass top-notch customer service delivered by a culture of teamwork, integrity, and excellence. We take pride in the communities we serve.

We are dedicated to providing challenging and rewarding career opportunities for our employees across the state. If you are looking for an opportunity to be part of an award-winning team, we are interested in speaking with you.