Lead Customer Service Representative

4 days ago


Manchester, New Hampshire, United States Fifth Third Full time
Job Summary

We are seeking a highly skilled and customer-focused Lead CSR/Teller to join our team at Fifth Third Bank. As a key member of our Financial Center, you will be responsible for providing exceptional customer service, building relationships, and driving sales growth.

Key Responsibilities
  • Provide personalized service to customers, addressing their needs and concerns in a timely and professional manner.
  • Build and maintain strong relationships with customers, identifying opportunities to deepen their financial relationships with Fifth Third Bank.
  • Collaborate with the Financial Center Manager to ensure seamless operations, including cash handling, customer outreach, and referral management.
  • Participate in training and development programs to enhance skills and knowledge, staying up-to-date on bank policies and procedures.
  • Assist in the recruitment and onboarding of new Customer Service Representatives, providing guidance and support to ensure a smooth transition.
Requirements
  • High school diploma or equivalent required.
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse customers and colleagues.
  • Strong problem-solving and analytical skills, with the ability to make sound judgments and decisions.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
  • Flexibility in scheduling, with the ability to work varied shifts, including evenings and weekends.
Working Conditions

This role is based in a normal office environment, with extensive viewing of computer screens. The ideal candidate will be comfortable working in a dynamic, customer-focused environment, with a strong commitment to delivering exceptional service and results.



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