Guest Experience Specialist
3 weeks ago
We are seeking a motivated and customer-focused Front Desk Agent to join our team at Azul Hospitality. As a key member of our front office staff, you will be responsible for delivering exceptional service to our guests, ensuring a seamless and enjoyable experience throughout their stay.
Key Responsibilities- Greet and welcome guests upon arrival, registering them in a timely and efficient manner
- Manage guest bookings, up-selling opportunities, and provide information about hotel services and local attractions
- Handle cash transactions, balance the cash drawer, and maintain accurate records
- Respond to guest inquiries, resolve issues promptly, and ensure guest satisfaction
- High school diploma or equivalent required; prior hospitality experience preferred
- Excellent communication, leadership, and customer service skills
- Able to work varied shifts, including evenings and weekends
Azul Hospitality offers competitive salaries, a comprehensive benefits package, and opportunities for professional growth and development.
Estimated Salary Range: $50,000 - $65,000 per year-
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