Customer Service Representative

20 hours ago


Fort Lauderdale, Florida, United States Yaavar Rahman - State Farm Agent Full time
Job Overview

We are seeking a highly motivated and customer-focused Insurance Account Representative to join our team at Yaavar Rahman - State Farm Agent. As a key member of our agency, you will play a vital role in growing our business and delivering exceptional service to our clients.

Key Responsibilities
  • Client Engagement: Provide expert guidance and support to clients on insurance products and services, ensuring their needs are met and exceeded.
  • Policy Administration: Assist clients with policy applications, renewals, and changes, maintaining accurate records and ensuring seamless transactions.
  • Client Communication: Respond promptly to client inquiries, addressing their concerns and providing timely solutions.
  • Record Keeping: Maintain accurate and up-to-date records of client interactions, ensuring compliance with regulatory requirements.
  • Business Development: Identify opportunities to grow our agency's book of business, proactively marketing relevant products and services to clients.
Requirements
  • Strong Communication Skills: Excellent verbal and written communication skills, with the ability to build rapport with clients and colleagues.
  • Attention to Detail: High level of accuracy and attention to detail, with the ability to multitask and prioritize tasks effectively.
  • Customer Service Experience: Previous experience in customer service or sales, with a proven track record of delivering exceptional service.
  • Organizational Skills: Strong organizational skills, with the ability to manage multiple tasks and priorities in a fast-paced environment.


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