Call Center Leadership Director
1 week ago
Job Title: Call Center Leadership Director
Company Overview: Chiro One Wellness Centers is a growing healthcare organization that requires a skilled Call Center Leadership Director to lead our call center team.
Salary: $95,000 - $115,000 per year, depending on experience.
Job Description: The Call Center Leadership Director will oversee the daily operations of the call center, developing and implementing strategies to achieve exceptional customer satisfaction and operational excellence. This role requires strong leadership skills, expertise in call center technologies, and the ability to analyze data to inform decision-making.
Required Skills and Qualifications:
- Minimum 5-7 years of experience in call center management or leadership
- Proven track record in managing and optimizing multi-location or large-scale call center teams
- Hands-on experience with call center technologies, including CCaaS and CRM platforms
- Advanced analytical skills to interpret data and make informed decisions
- Strong project management skills to manage multiple priorities and initiatives simultaneously
Benefits: Our comprehensive benefits package includes medical, dental, and vision insurance, 401(k) matching, and paid time off.
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