Customer Experience Manager
7 days ago
About Us:
Medulla is a rapidly growing healthcare company dedicated to providing top-notch services to its patients. Our dynamic team is passionate about making a difference in people's lives, and we're looking for like-minded professionals to join us.
Responsibilities:
* Lead and develop a team of call center supervisors and agents, promoting a positive and productive work environment.
* Develop and execute strategic plans to meet and exceed call center goals, ensuring alignment with business objectives and customer experience initiatives.
* Analyze performance data to identify areas for improvement and implement strategies to optimize processes and boost customer satisfaction.
* Oversee the call center budget and resource allocation, ensuring efficient cost-effective solutions without compromising service quality.
Requirements:
* Minimum of 5-7 years in call center management or leadership, ideally with experience in customer service, operations, and sales.
* Proven track record in managing and optimizing multi-location or large-scale call center teams.
* Strong leadership skills with the ability to inspire and drive performance through coaching and mentoring.
* Exceptional communication skills to clearly communicate goals, performance expectations, and feedback.
* Advanced analytical skills to interpret data and make informed decisions for continuous improvement.
Salary Range: $110,000 - $140,000 per year, depending on location and experience.
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