Customer Service Operations Manager

6 days ago


Oak Brook, Illinois, United States Chiro One Wellness Centers Full time

**Job Title:** Customer Service Operations Manager

Company Overview: Chiro One Wellness Centers is a dynamic and patient-centric healthcare organization seeking an experienced Customer Service Operations Manager to lead our call center team.

Salary: $90,000 - $110,000 per year, depending on experience.

Job Description: As a Customer Service Operations Manager at Chiro One Wellness Centers, you will be responsible for leading a team of call center supervisors and agents to deliver exceptional customer service. You will develop and execute strategic plans to meet and exceed call center goals, aligning operations with business objectives and customer experience initiatives. Your expertise in call center technologies, such as CCaaS and CRM platforms, will enable you to optimize workflows and improve the customer experience.

Required Skills and Qualifications:

  • Minimum 5-7 years of experience in call center management or leadership
  • Proven track record in managing and optimizing multi-location or large-scale call center teams
  • Hands-on experience with call center technologies, including CCaaS and CRM platforms
  • Strong leadership skills with the ability to inspire and drive performance through coaching and mentoring
  • Exceptional communication skills to clearly communicate goals, performance expectations, and feedback

Benefits: Our comprehensive benefits package includes medical, dental, and vision insurance, 401(k) matching, and paid time off.



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