Service Delivery Excellence Manager

1 week ago


Oak Brook, Illinois, United States Chiro One Wellness Centers Full time

Job Title: Service Delivery Excellence Manager

Company Overview: Chiro One Wellness Centers seeks an experienced Service Delivery Excellence Manager to lead our call center team and drive exceptional customer service.

Salary: $100,000 - $120,000 per year, depending on experience.

Job Description:

  • Develop and execute strategic plans to meet and exceed call center goals
  • Analyze call center performance data (KPIs, CSAT, AHT, FCR) to identify areas for improvement
  • Implement strategies to optimize processes and boost customer satisfaction
  • Leverage CCaaS and CRM systems to enhance team performance, optimize workflows, and improve the customer experience

Required Skills and Qualifications:

  • Minimum 5-7 years of experience in call center management or leadership
  • Proven track record in managing and optimizing multi-location or large-scale call center teams
  • Hands-on experience with call center technologies, including CCaaS and CRM platforms
  • Exceptional problem-solving abilities to resolve customer issues and internal challenges effectively

Benefits: Our comprehensive benefits package includes medical, dental, and vision insurance, 401(k) matching, and paid time off.



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