Service Delivery Excellence Manager
1 week ago
Job Title: Service Delivery Excellence Manager
Company Overview: Chiro One Wellness Centers seeks an experienced Service Delivery Excellence Manager to lead our call center team and drive exceptional customer service.
Salary: $100,000 - $120,000 per year, depending on experience.
Job Description:
- Develop and execute strategic plans to meet and exceed call center goals
- Analyze call center performance data (KPIs, CSAT, AHT, FCR) to identify areas for improvement
- Implement strategies to optimize processes and boost customer satisfaction
- Leverage CCaaS and CRM systems to enhance team performance, optimize workflows, and improve the customer experience
Required Skills and Qualifications:
- Minimum 5-7 years of experience in call center management or leadership
- Proven track record in managing and optimizing multi-location or large-scale call center teams
- Hands-on experience with call center technologies, including CCaaS and CRM platforms
- Exceptional problem-solving abilities to resolve customer issues and internal challenges effectively
Benefits: Our comprehensive benefits package includes medical, dental, and vision insurance, 401(k) matching, and paid time off.
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