Insurance Customer Service Representative
4 days ago
We are seeking a highly skilled and customer-focused Insurance Customer Service Representative to join our team at Independent Insurance Agents of Nebraska. As a Personal Lines Customer Service Agent, you will play a vital role in supporting our selling agents by performing a variety of essential functions and tasks.
Key Responsibilities:- Gathering and Organizing Information: Gather and organize specified information and reports to assist selling agents in their daily tasks.
- Customer Service: Resolve customer inquiries, complaints, and service requests in a timely and efficient manner.
- File Maintenance: Responsible for processing quality file maintenance in a timely manner to ensure accuracy and compliance.
- Technical Skills: Utilize computer systems and applications to perform assigned tasks, including the Microsoft Office Suite and Applied Systems Tam.
- Teamwork and Communication: Work in a team environment to support overall profitability and demonstrate strong verbal and written communication skills.
- Analytical Skills: Demonstrate skills to comprehend processing procedures and analytical skills to identify, gather, and organize information.
- Customer-Oriented Attitude: Possess a customer-oriented attitude with strong customer service skills to resolve inquiries quickly and efficiently.
- Technical Skills: Must possess basic math aptitude and demonstrate skills in utilizing computer equipment and software, including the Microsoft Office Suite.
- Teamwork and Communication: Ability to work in a team environment to support overall profitability and demonstrate strong verbal and written communication skills.
- Professional Development: Ability to learn commercial business proprietary systems, Personal Lines processes, and related databases.
$24.00 per hour
We offer a competitive compensation package and opportunities for professional growth and development.
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