Customer Service Representative

20 hours ago


MagstattleBas, Grand Est, United States OrthoNebraska Clinic Full time

**Job Summary**

OrthoNebraska Clinic is seeking a highly skilled and experienced Customer Service Representative to join our Patient Financial Services team. As a key member of our team, you will be responsible for providing exceptional customer service to patients and other third parties, resolving billing and payment issues, and promoting a team concept.

**Key Responsibilities:**

  • Respond to inbound phone calls from patients and other third parties to resolve billing and payment issues.
  • Contact patients to discuss payment options on account balances, as requested by management.
  • Take appropriate action on incoming calls to resolve billing and payment issues.
  • Establish payment plans or loan options according to OrthoNebraska Clinic policy.
  • Process credit card payments through our online portal.
  • Escalate issues for resolution as appropriate to other team members, assistance manager, or manager.
  • Promote a team concept and maintain a professional appearance and demeanor.
  • Perform other duties as assigned.

**Requirements:**

  • High school graduate or equivalent.
  • 2 years of experience in healthcare, hospital, and/or physician billing.
  • 1 year of experience in a call center environment.
  • Comfortable working in several applications at one time and able to handle a high volume of incoming calls.
  • Understanding of EOBs: Payments, adjustments, co-insurance, deductible, and denial/comment codes.
  • Ability to collaborate and communicate with team and others throughout the organization.


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