Customer Service Representative
20 hours ago
**Job Summary**
OrthoNebraska Clinic is seeking a highly skilled and experienced Customer Service Representative to join our Patient Financial Services team. As a key member of our team, you will be responsible for providing exceptional customer service to patients and other third parties, resolving billing and payment issues, and promoting a team concept.
**Key Responsibilities:**
- Respond to inbound phone calls from patients and other third parties to resolve billing and payment issues.
- Contact patients to discuss payment options on account balances, as requested by management.
- Take appropriate action on incoming calls to resolve billing and payment issues.
- Establish payment plans or loan options according to OrthoNebraska Clinic policy.
- Process credit card payments through our online portal.
- Escalate issues for resolution as appropriate to other team members, assistance manager, or manager.
- Promote a team concept and maintain a professional appearance and demeanor.
- Perform other duties as assigned.
**Requirements:**
- High school graduate or equivalent.
- 2 years of experience in healthcare, hospital, and/or physician billing.
- 1 year of experience in a call center environment.
- Comfortable working in several applications at one time and able to handle a high volume of incoming calls.
- Understanding of EOBs: Payments, adjustments, co-insurance, deductible, and denial/comment codes.
- Ability to collaborate and communicate with team and others throughout the organization.
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