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Enrollment Services Coordinator

2 months ago

Cambridge, Massachusetts, United States Harvard University Full time
Essential Qualifications

Minimum of 2 years of relevant experience is essential. Willingness to work additional hours during busy periods is necessary.

Applicants must submit a cover letter along with their resume to be considered for this role.

It is required that candidates indicate their compliance with all essential qualifications in either their cover letter or resume.

Preferred Qualifications and Skills

A Bachelor's degree is highly preferred.
Experience of 2+ years in an administrative capacity within an educational setting or a related field is preferred.
Strong interpersonal, verbal and written communication, proofreading, and financial documentation skills are mandatory; proven ability to exercise independent judgment, initiative, attention to detail, and follow-through is essential.
Ability to manage substantial workloads and adapt to changing deadlines with composure and flexibility.
Proficiency in computer applications and a quick aptitude for learning new systems; demonstrated experience with MS Office Suite, particularly Word and Excel.
Capability to work autonomously and collaboratively within a team with minimal oversight in a dynamic environment, demonstrating sound judgment, tact, and a sense of humor; ability to manage sensitive and confidential information with care.
Familiarity with financial systems used in higher education is advantageous.
Prior experience delivering exceptional customer service in a high-traffic office setting is beneficial.
This role is a vital administrative position within a fast-paced department characterized by a collaborative atmosphere. The successful candidate will have a commitment to engaging with individuals from diverse cultural backgrounds and will be expected to: (1) coordinate tasks with supervisors, follow up on assigned projects, and provide and request updates on progress; and (2) actively contribute to enhancing office operations.

Additional Information

The Harvard Graduate School of Education (HGSE) is a vibrant community of learners, educators, and staff dedicated to transforming the world through education and maximizing impact in the educational field.
HGSE Human Resources values diversity in all its forms, believing that each employee contributes a unique set of experiences and identities that strengthen our community, foster innovation, and enhance our collective efforts. We are committed to building and supporting a workforce that mirrors the diversity of those we serve; creating an environment where every individual feels a sense of belonging and can bring their best self to work; and establishing conditions that empower employees to fully engage in advancing the mission of the school.
We achieve this by:

•Recruiting and retaining staff that reflect the diversity of our community;

•Offering employees opportunities for growth, learning, and challenge;

•Ensuring fairness and equity in HR practices and policies, including hiring, promotion, and compensation;

•Building strong relationships and partnerships both within and outside our community to promote diversity and inclusion;

•Communicating openly and respectfully; and

•Cultivating an inclusive, respectful, and professional workplace.

Position Overview

The HGSE Office of Admissions and Financial Aid is seeking a proactive and organized individual to deliver high-quality customer service to individuals throughout the application process. Reporting to the Associate Director of Admissions Operations, this position will oversee front desk operations and manage various communication channels, including multiple email accounts, the main phone line, and in-person inquiries.

Commitment to Equity, Diversity, Inclusion, and Belonging

Harvard University recognizes equity, diversity, inclusion, and belonging as essential to achieving inclusive excellence and nurturing a campus culture where everyone can thrive. We aim to create a community that draws from the broadest possible talent pool to unify excellence and diversity while fully embracing individuals from diverse backgrounds, cultures, races, identities, life experiences, perspectives, beliefs, and values.

Benefits

We encourage you to explore Harvard's Total Rewards website to learn more about our comprehensive benefits package, which may include:
  • Paid Time Off: 3-4 weeks of accrued vacation time annually (3 weeks for support staff and 4 weeks for administrative/professional staff), 12 accrued sick days per year, 12.5 holidays plus a Winter Recess, 3 personal days per year (prorated based on hire date), and up to 12 weeks of paid leave for primary caregivers.
  • Health and Welfare: Comprehensive medical, dental, and vision coverage, along with disability and life insurance options. Most benefits commence on the start date.
  • Work/Life and Wellness: Resources for child and elder/adult care, including on-campus childcare centers, Employee Assistance Program, and wellness initiatives related to stress management, nutrition, and mindfulness.
  • Retirement: University-funded retirement plan with contributions ranging from 5% to 15% of eligible compensation, based on age and earnings, with full vesting after 3 years of service.
  • Tuition Assistance Program: Competitive program offering $40 per class at the Harvard Extension School and reduced tuition at other participating Harvard graduate schools.
  • Tuition Reimbursement: Program providing 75% to 90% reimbursement up to $5,250 per calendar year for eligible courses at accredited institutions.
  • Professional Development: Opportunities for programs and classes at little or no cost, including through the Harvard Center for Workplace Development and LinkedIn Learning.
  • Commuting and Transportation: Various commuter options managed through the Parking Office, including discounted parking, half-priced public transportation passes, and pre-tax transit benefits.
  • Access to Harvard Facilities, Discounts, and Perks: Access to athletic and fitness facilities, libraries, campus events, credit union services, and discounts on various services and cultural activities throughout the metro-Boston area.
Work Format Details

This is a hybrid role based in Massachusetts. Further details will be discussed during the interview process. All remote work must be conducted within one of the Harvard Registered Payroll States.