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Resident Service Coordinator
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Join YWCA Cambridge as a Resident Service Coordinator and play a vital role in creating a warm and welcoming community at our 103-unit Single Room Occupancy (SRO) residence.
About the RoleThe Resident Service Coordinator reports to the Executive Director and is a key member of our Tanner Residence team. In this role, you will build supportive relationships with our residents, work alongside property management, case management teams, and YWCA program staff to cultivate a sense of community and provide supportive services and case management to residents.
Key Responsibilities- Develop trusting and respectful relationships with residents and provide case management to those who need supportive services to succeed with independent living.
- Partner with the Tanner property management team to identify and assist residents with lease compliance issues.
- Connect residents to local supportive services and resources to promote safety, health & wellness, and personal responsibility.
- Develop and manage workshops, events, and activities to support resident needs and goals, including financial literacy, workforce development, and education.
- Encourage residents to participate in group activities and promote community-building through building-wide outreach and individual conversations.
To be successful in this role, you will need:
- A degree in Social Work or a related field, or 5-6 years of equivalent work experience in case management, counseling, and therapeutic intervention with people with a history of homelessness, mental illness, domestic or sexual violence, and/or substance use.
- Experience working with a diverse female population and a commitment to using trauma-informed de-escalation and response to emergency and crisis situations.
- Compassion for and knowledge of low-income difficulties, homeless and housing issues, and resources available to develop long-term solutions.
- Strong verbal and written communication skills, with the ability to work independently and as part of a team.
As a Resident Service Coordinator at YWCA Cambridge, you will enjoy a competitive salary, comprehensive benefits package, and the opportunity to work with a dedicated team of professionals who share your passion for creating a more just and equitable society.
We are an equal opportunity employer and encourage applications from individuals regardless of race, color, ethnic origin, religion, ability and/or sexual orientation. All employment is decided based on qualifications, merit, and business need.
