Resident Service Coordinator

5 days ago


Cambridge, Massachusetts, United States YWCA Cambridge Full time
Job Title: Resident Service Coordinator

Join YWCA Cambridge as a Resident Service Coordinator and play a vital role in creating a warm and welcoming community at our 103-unit Single Room Occupancy (SRO) residence.

Job Summary:

The Resident Service Coordinator reports to the Executive Director and is a key member of YWCA Cambridge's Tanner Residence team. This role involves building supportive relationships with residents, working alongside property management, case management teams, and YWCA program staff to cultivate a supportive community.

Key Responsibilities:
  • Develop trusting and respectful relationships with residents and provide case management to those who need supportive services to succeed with independent living.
  • Partner with Tanner property management team regarding resident lease compliance and connect residents to local supportive services and resources.
  • Develop and manage workshops, events, and activities to support resident needs and goals, including financial literacy, workforce development, and education.
  • Encourage residents to participate in group activities and promote community-building through building-wide outreach and individual conversations.
Requirements:
  • Possession of a degree in Social Work or in the social service field, or 5-6 years of equivalent work experience that includes case management, counseling, and therapeutic intervention with people with a history of homelessness, mental illness, domestic or sexual violence, and/or substance use.
  • Licensed mental health professional with experience working with a diverse female population preferred.
  • Experience with and commitment to using trauma-informed de-escalation and response to emergency and crisis situations.
  • Compassion for and knowledge of low-income difficulties, homeless and housing issues, and resources available to develop long-term solutions.
What We Offer:
  • Health and dental insurance, a generous vacation policy, and paid holiday schedule.
  • On-site parking.

YWCA Cambridge is an equal opportunity employer and encourages applications from individuals regardless of race, color, ethnic origin, religion, ability and/or sexual orientation. All employment is decided based on qualifications, merit, and business need.



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