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Field Service Operations Coordinator

2 months ago

Houston, Texas, United States IMI Americas Inc. Full time
Job Overview

Position Title: Field Service Deployment Specialist

Company Overview:

IMI plc is a renowned engineering firm that specializes in the design, manufacturing, and servicing of advanced products that precisely control fluid movement. Our cutting-edge technologies, centered around valves and actuators, facilitate essential processes to function safely, efficiently, and economically. We collaborate with industrial clients across various high-growth sectors, including energy, transportation, and infrastructure, all of which are influenced by significant global trends such as climate change, urbanization, resource scarcity, and an aging population. With a workforce of approximately 11,000 employees and manufacturing sites in over 20 countries, IMI operates a comprehensive global service network.

About IMI Critical Engineering:

IMI Critical is globally recognized for its expertise in flow control solutions. Our products empower critical industries to operate safely and efficiently, providing the energy and resources essential for modern life. Our specialized companies design, manufacture, and service custom valves and actuators that manage the flow of steam, gas, and liquids under extreme conditions. Our products are integral to numerous industrial applications worldwide, supporting the production of oil and gas, power generation, petrochemicals, pharmaceuticals, food and beverages, and more. Our engineering capabilities enable us to enhance safety and sustainability in hazardous processes, contributing positively to the environment.

Position Summary:

The Field Service Deployment Specialist plays a crucial role in coordinating resources to ensure exceptional service delivery. This position requires collaboration with both internal and external stakeholders to gain a comprehensive understanding of their needs. Success in this role hinges on the ability to effectively initiate, develop, and coordinate resources, including personnel and materials.

Key Responsibilities:

  • Assist in the planning and execution of field service operations.
  • Schedule and dispatch Field Service Technicians (FST), tools, and spare parts to job sites to meet customer requirements.
  • Ensure the availability of necessary tools for scheduled tasks.
  • Communicate schedule commitments to Service Technicians.
  • Prepare comprehensive Job Information Packets for FST, including drawings, datasheets, and job history.
  • Facilitate parts orders to support on-site Service Technicians and expedite shipments.
  • Manage customer purchase orders and intercompany transactions related to assigned work.
  • Monitor service order costs and notify customers when costs approach 75% of the Purchase Order.
  • Oversee the change order process to prevent invoicing delays.
  • Provide data to support accurate weekly forecasts and 30-day projections.
  • Review field documentation for completeness prior to invoicing.
  • Maintain Salesforce information to ensure visibility for stakeholders.
  • Contribute to the development of processes and workflows to enhance field service performance.
  • Coordinate travel arrangements for Field Service Technicians.
  • Provide after-hours support and maintain call schedules.
  • Conduct post-job follow-ups to ensure all actions are completed.
  • Assist in providing service quotes to customers.
  • Support new construction project commissioning schedules and ensure proper site support.
  • Collaborate with Technical Engineers to troubleshoot and resolve product issues.
  • Maintain an updated database for Field Service Employees and Contractors.

Qualifications and Skills:

  • High School Diploma required; Associate's degree preferred; Bachelor's degree is a plus.
  • 3 to 5 years of experience in a related field or field service role.
  • Familiarity with company products and service management practices.
  • Understanding of contracts and terms and conditions.
  • Strong problem-solving and creative thinking abilities.
  • Excellent oral and written communication skills.
  • Self-motivated and able to thrive in a fast-paced environment.
  • Proficient in Microsoft Office Suite (Word, Excel, Outlook, Project).
  • Knowledge of manufacturing processes is desirable.

Physical Demands:

  • Regularly required to sit, use hands, and communicate verbally.
  • Occasionally required to stand and walk.
  • Vision requirements include depth perception and the ability to adjust focus.

Work Environment:

  • Occasional exposure to moving mechanical parts and outdoor weather conditions.
  • Noise levels are manageable, with reasonable accommodations available for individuals with disabilities.