Field Service Supervisor

2 weeks ago


Houston, Texas, United States HTX Material Handling Full time
Job Summary

HTX Material Handling is seeking a highly skilled Field Service Supervisor to join our team. As a Field Service Supervisor, you will be responsible for directing and coordinating customer service activities of the Shop, ensuring that all activities are completed in accordance with established standards of profitability.

Key Responsibilities
  1. Direct and coordinate customer service activities of the Shop, ensuring that all activities are completed in accordance with established standards of profitability.
  2. Supervise Field Service Technicians, monitoring their work and providing guidance and support as needed.
  3. Prepare and schedule Field repairs/activities, ensuring that all necessary resources are available.
  4. Utilize operating systems to monitor work hours and parts utilized, and work performed for each Technician.
  5. Oversee requisitions for Field Service replacement tooling supplies, including mobile inventories.
  6. Manage PM opportunities to achieve company standards of completion.
  7. Optimize Effective billing rate.
Requirements

Associate's degree from two-year college or university; or three to five years' related experience and/or training; or equivalent combination of education and experience.

Computer Skills: Microsoft Office (Word, Excel, Outlook and PowerPoint), SAP.

Certificates, Licenses, Registrations: Must be able to meet company requirements for auto insurance coverage.


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