Field Service Commercial Manager
4 weeks ago
Amass is seeking a highly skilled Field Service Commercial Manager to join our team. As a key member of our Regional Field Service business, you will be responsible for managing all commercial aspects of the business, collaborating with Regional Field Service and Sales teams.
Key Responsibilities:- Team Management:
- Supervise a team of 7+ professionals, setting performance goals and organizing workflow to ensure high productivity and morale.
- Implement training programs to enhance technical expertise and customer awareness, fostering a culture of continuous improvement.
- Commercial Strategy:
- Develop and execute strategies to meet sales targets and identify new business opportunities, driving growth and revenue.
- Coordinate customer turnaround schedules and support regional sales efforts to achieve booking, revenue, and Operating Income targets.
- Financial Management:
- Oversee forecasting processes and defend margins for Field Service, ensuring financial stability and growth.
- Manage regional spending and share P&L responsibility, tracking key performance indicators related to quotes, cost accuracy, and invoicing.
- Customer Relationship Management:
- Serve as the main point of contact for key customers, ensuring satisfaction and fostering long-term partnerships.
- Negotiate pricing and contract terms, leveraging your expertise to drive business growth.
- Operational Excellence:
- Oversee the entire Field Service process, from RFQ to order acknowledgment, ensuring timely invoicing and commercial excellence.
- Collaborate with internal teams for efficient processing of orders and contracts, driving operational efficiency.
- Strategy and Business Development:
- Drive growth initiatives and support pricing strategy development, leveraging your expertise to drive business growth.
- Implement tools like Oracle and CRM systems to enhance operations and drive business success.
- Internal Coordination:
- Facilitate job briefings and ensure timely billing and invoicing, ensuring seamless internal coordination.
Qualifications:
- Engineering degree or relevant experience in turbomachinery.
- 10+ years in Sales/Business Administration; 15+ years in the rotating industry, with at least 5 years in management.
- Experience in Field Service or Technical Service management.
- Strong project planning, budgeting, and negotiation skills.
- Culturally aware, with excellent interpersonal and communication skills.
- Fluent in English; business development experience preferred.
- Strong financial understanding of P&L management.
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