Customer Service Team Lead

6 days ago


Scarborough, Maine, United States Hannaford Supermarkets Full time
About the Role

We are seeking a highly skilled and experienced Customer Service Team Lead to join our team at Hannaford Supermarkets. As a key member of our Front End Operations team, you will be responsible for ensuring the smooth operation of our customer service desk, managing a team of associates, and providing exceptional customer service to our valued customers.

Key Responsibilities
  • Lead and manage a team of customer service associates to ensure excellent customer service and a positive shopping experience.
  • Develop and implement effective training programs to ensure associates have the necessary skills and knowledge to provide exceptional customer service.
  • Monitor and maintain high standards of customer service, ensuring that all customer interactions are handled in a professional and courteous manner.
  • Manage and maintain accurate records of customer transactions, including sales, returns, and exchanges.
  • Collaborate with other departments to ensure seamless communication and a positive shopping experience for our customers.
  • Identify and address any customer complaints or issues in a timely and professional manner.
  • Develop and implement strategies to improve customer satisfaction and loyalty.
Requirements
  • High school diploma or equivalent required; associate's or bachelor's degree in a related field preferred.
  • Minimum 2 years of experience in a customer service or retail management role.
  • Proven track record of providing exceptional customer service and leading a team to achieve high levels of customer satisfaction.
  • Strong communication and interpersonal skills, with the ability to work effectively with associates, customers, and other departments.
  • Ability to work in a fast-paced environment and adapt to changing priorities and deadlines.
  • Strong problem-solving and analytical skills, with the ability to identify and resolve customer complaints and issues.
Physical Requirements
  • Ability to stand for long periods of time and move around the store as needed.
  • Ability to lift up to 25 pounds and push/pull carts as needed.
  • Ability to work in a fast-paced environment and adapt to changing priorities and deadlines.
Preferred Requirements
  • Experience working in a retail or grocery store environment.
  • Knowledge of customer service principles and practices.
  • Ability to work a flexible schedule, including evenings, weekends, and holidays.
What We Offer

Hannaford Supermarkets offers a competitive salary and benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off. We are an equal opportunity employer and welcome applications from diverse candidates.



  • Scarborough, Maine, United States Sullivan Tire & Auto Service Full time

    Position OverviewRole:The Wholesale Client Support Specialist plays a crucial role in enhancing the sales process by delivering exceptional customer service and ensuring order fulfillment for our internal and wholesale clientele. This position collaborates closely with management to boost profitability through enhanced operational efficiency and...


  • Scarborough, Maine, United States MaineHealth Full time

    Job SummaryThis is a challenging and rewarding role that requires a strong leader to oversee the day-to-day operations of our Client Support team. As a Client Support Team Lead, you will be responsible for providing guidance and direction to our Client Support Representatives, ensuring that they have the tools and resources they need to provide exceptional...


  • Scarborough, Maine, United States MaineHealth Full time

    Job SummaryPosition OverviewProvides day-to-day supervision to the Client Support Representatives for both operations and human resources management. Accountable for scheduling and work distribution. Provides training, technical direction, develops, monitors, and takes appropriate action to improve overall departmental quality, as outlined by performance...


  • Scarborough, Maine, United States Sullivan Tire & Auto Service Full time

    Job OverviewRole: The Wholesale Customer Service Representative I plays a vital role in enhancing the sales process by delivering exceptional customer support and ensuring efficient order processing for our wholesale clientele.Key Responsibilities:Deliver outstanding customer service to internal and wholesale clients through effective communication...


  • Scarborough, Maine, United States Crown Equipment Full time

    **Job Summary:**Crown Equipment Corporation is a leading innovator in world-class forklift and material handling equipment and technology. As one of the world's largest lift truck manufacturers, we are committed to providing the customer with the safest, most efficient and ergonomic lift truck possible to lower their total cost of ownership.**Key...


  • Scarborough, Maine, United States Town & Country Federal Credit Union Full time

    Job OverviewPosition: Customer Service Phone RepresentativeWe are seeking a dedicated and enthusiastic individual to become part of a leading financial cooperative based in Maine. This role offers the chance to assist members in effectively managing their financial affairs while being part of a service-oriented team committed to fostering relationships and...


  • Scarborough, Maine, United States MaineHealth Full time

    OverviewSingle Billing OfficePosition Overview:Are you ready to enhance your professional journey in customer service? As a Level 4 Customer Service Associate within the SBO team at MaineHealth, you will represent our brand with warmth, professionalism, and expertise. This hybrid position combines the advantages of remote work with essential in-office...


  • Scarborough, Maine, United States MaineHealth Full time

    Position OverviewThe Single Billing Office (SBO) is seeking a dedicated professional to enhance our customer service operations. As a Level 4 Customer Service Associate, you will represent our organization with professionalism and compassion. This role combines the benefits of remote work with opportunities for in-person collaboration, allowing you to...


  • Scarborough, Maine, United States Bob's Discount Furniture Full time

    Customer Service Sales AssociatesBob's Discount Furniture is seeking dedicated Customer Service Sales Associates to enhance our team. These associates are essential in delivering outstanding customer service and sales assistance. Their responsibilities include accurately processing sales transactions, addressing customer inquiries, and fostering a welcoming...


  • Scarborough, Maine, United States MaineHealth Full time

    OverviewSingle Billing OfficePosition Overview:Are you ready to advance your career in customer support? As a Level 4 Customer Service Associate at MaineHealth, you will represent our brand with professionalism and compassion. This hybrid position combines the benefits of remote work with opportunities for in-person collaboration. Utilize your knowledge in...


  • Scarborough, Maine, United States Maine Medical Center Full time

    Position Overview Join Our Team at Maine Medical Center**Note: Current MaineHealth Employees are not Eligible** Role Summary Deliver exceptional customer support at our designated facility. Responsible for coordinating orders for imaging services through both direct and indirect communication with patients, healthcare providers, and imaging technologists. ...


  • Scarborough, Maine, United States Martins Point Health Care Full time

    Care Team Patient Services Representative Job DescriptionJob Summary:The Care Team Patient Services Representative plays a vital role in providing exceptional patient care and support to the patients and staff of Martins Point Health Care. This individual will work collaboratively with the care team to ensure seamless communication and efficient patient...


  • Scarborough, Maine, United States Hannaford Supermarkets Full time

    Hannaford Supermarkets, a leading local market, is committed to preserving farmland, local traditions, and jobs. As a FT Deli Service Associate, you will be part of our team that actively seeks out farmers and producers to join our Local program. This program celebrates not only local foods but also the connection we have to the source of our fresh foods,...


  • Scarborough, Maine, United States Group 1 Auto Full time

    Position OverviewSign-On Bonus: $5,000 | Join Our TeamGroup 1 Automotive is a prominent player in the automotive retail sector, known for its commitment to excellence in sales and service. We are currently seeking dedicated Automotive Customer Service Consultants to join our esteemed dealership, representing a prestigious automotive brand. Our ideal...


  • Scarborough, Maine, United States Martins Point Health Care Full time

    Join Martin's Point Health Care, a forward-thinking, not-for-profit health care organization dedicated to providing exceptional care and coverage to the residents of Maine and beyond. As a unified team of "people caring for people," our employees are committed to reshaping the health care landscape while fostering a healthier community. At Martin's Point, we...


  • Scarborough, Maine, United States MaineHealth Full time

    Position OverviewThe Patient Service Representative (PSR) plays a vital role in ensuring a welcoming and efficient environment for patients. This position involves greeting patients warmly, managing incoming calls, scheduling appointments, and executing various administrative tasks as required.The PSR is responsible for the collection, verification, entry,...


  • Scarborough, Maine, United States MaineHealth Full time

    Position OverviewThe Patient Service Representative (PSR) is responsible for providing a warm and welcoming environment for patients. This role includes answering phone calls, managing appointment schedules, and executing various administrative tasks as required.The PSR will ensure accurate collection, verification, and entry of patient information while...

  • Sales Team Leader

    2 weeks ago


    Scarborough, Maine, United States Sun Tan City - STC New England Full time

    Job OverviewWe are seeking a dynamic and motivated individual to take on the role of Sales Lead at Sun Tan City - STC New England. This position offers an exciting opportunity to engage with clients and lead a team in a vibrant salon environment.Key Benefits:Performance-based bonusesAttractive salary packageComprehensive dental coverageExclusive employee...


  • Scarborough, Maine, United States Hannaford Supermarkets Full time

    About Hannaford SupermarketsHannaford Supermarkets is a leading grocery store chain in the United States, with a rich history dating back to 1883. We are committed to providing high-quality products and exceptional customer service to our customers.Job SummaryWe are seeking a highly motivated and experienced Bakery Department Lead to join our team. As a...


  • Scarborough, Maine, United States Town & Country Federal Credit Union Full time

    Job OverviewPosition: Financial Member Support SpecialistWe are seeking a dedicated and enthusiastic individual to become part of a leading financial cooperative based in Maine. This role provides a unique opportunity to assist members in managing their financial affairs while being an integral part of a service-oriented team committed to fostering...