Current jobs related to Patient Services Coordinator for Care Team - Scarborough, Maine - Martins Point Health Care
-
Care Coordinator
1 week ago
Scarborough, Maine, United States New England Life Care Full timeJob SummaryNew England Life Care is seeking a highly skilled and compassionate Care Coordinator to join our team. As a Care Coordinator, you will play a vital role in ensuring the seamless coordination of care for our patients receiving home infusion therapy.Key ResponsibilitiesAccurately compile patient profiles and distribute them to the healthcare team...
-
Care Coordinator
5 days ago
Scarborough, Maine, United States New England Life Care Full timeJob SummaryNew England Life Care is seeking a highly skilled Care Coordinator to join our team. As a key member of our Intake Department, you will be responsible for comprehensive coordination of care for patients receiving home infusion therapy.This is an entry-level position with opportunities for career advancement. Our ideal candidate will have excellent...
-
Patient Service Coordinator
3 weeks ago
Scarborough, Maine, United States MaineHealth Full timeJob SummaryThe Patient Service Representative (PSR) plays a vital role in ensuring a positive patient experience at MaineHealth. As a key member of our team, you will be responsible for greeting patients, answering phone calls, scheduling appointments, and performing various administrative tasks.Key ResponsibilitiesGreet patients and visitors in a friendly...
-
Clinical Team Registered Nurse
4 days ago
Scarborough, Maine, United States Genesis Healthcare Services Full timeAt Genesis Healthcare Services, we are seeking a skilled Registered Nurse to join our clinical team. As a Registered Nurse, you will have the opportunity to make a meaningful impact on the lives of patients and residents every day.Key Responsibilities:Manage patient care through nursing assessments and collaboration with the healthcare teamEstablish...
-
Activity Coordinator
5 days ago
Scarborough, Maine, United States Genesis Healthcare Services Full timeAt Genesis Healthcare Services, we are seeking a skilled Activity Coordinator to join our team. As an Activity Coordinator, you will play a vital role in planning and implementing engaging activities that cater to the diverse needs of our patients and residents.Key Responsibilities:Develop and implement monthly recreation therapy services that meet the...
-
Activity Coordinator
1 week ago
Scarborough, Maine, United States Genesis Healthcare Services Full timeJob Summary:We are seeking a skilled Activity Coordinator to join our team at Genesis Healthcare Services. As an Activity Coordinator, you will play a vital role in planning and implementing engaging activities that meet the physical, creative, cognitive, social, spiritual, and emotional needs of our patients and residents.Key Responsibilities:Plan and...
-
Patient Service Representative
2 weeks ago
Scarborough, Maine, United States MaineHealth Full timeJob SummaryThe Patient Service Representative will provide exceptional patient care and administrative support to our healthcare team. This role is responsible for greeting patients, answering phone calls, scheduling appointments, and performing various administrative tasks.Key ResponsibilitiesPatient CommunicationScheduling and CoordinationAdministrative...
-
Intake Coordinator
1 month ago
Scarborough, Maine, United States New England Life Care Full timeJob SummaryNew England Life Care is seeking a highly organized and detail-oriented Intake Coordinator to join our team. As an Intake Coordinator, you will be responsible for coordinating the intake process for patients receiving home infusion therapy. This is an entry-level position with opportunities for career advancement.Key ResponsibilitiesAccurately...
-
Front Desk Coordinator
4 weeks ago
Scarborough, Maine, United States Genesis Healthcare Services Full timeJob Summary Genesis HealthCare is seeking a skilled Receptionist to join our team. As a key member of our medical office, you will be responsible for providing exceptional patient care and administrative support. Key Responsibilities Answer all incoming calls professionally and courteously, redirecting them as necessary Welcome, greet, and direct patients,...
-
Enteral Patient Service Representative
5 days ago
Scarborough, Maine, United States New England Life Care Full timeJob SummaryNew England Life Care is seeking a highly skilled Enteral Patient Service Representative to join our team. As a key member of our clinical staff, you will be responsible for providing exceptional patient care and support to our enteral patients.Key Responsibilities:Communicate with patients and caregivers to review supply needs and document...
-
Patient Service Representative
2 weeks ago
Scarborough, Maine, United States MaineHealth Full timeJob SummaryThe Patient Service Representative will provide exceptional patient care and support to our patients and families. This role will be responsible for greeting patients, answering phone calls, scheduling appointments, and performing various administrative tasks as assigned.Key ResponsibilitiesProvide excellent customer service to patients and...
-
Travel Nurse RN
3 weeks ago
Scarborough, Maine, United States Care Team Solutions Full timeJob Title: Travel Nurse RNCare Team Solutions is seeking a skilled travel nurse RN to join our team in Scarborough, Maine.Job Summary:We are looking for a dedicated and experienced Registered Nurse to provide high-quality patient care in an infusion setting. As a travel nurse RN, you will have the opportunity to work with a dynamic team and make a meaningful...
-
Medical Records Coordinator
1 month ago
Scarborough, Maine, United States New England Life Care Full timeJob SummaryNew England Life Care is seeking a highly organized and detail-oriented Medical Records Coordinator to join our team. As a Medical Records Coordinator, you will be responsible for managing and maintaining accurate and up-to-date medical records for our patients. This is an excellent opportunity to work in a dynamic and growing healthcare...
-
Patient Service Liaison
2 weeks ago
Scarborough, Maine, United States MaineHealth Full timeJob SummaryWe are seeking a highly skilled and organized Patient Service Representative to join our team at MaineHealth. The successful candidate will be responsible for providing exceptional patient care and support, ensuring a positive experience for our patients and families.Key Responsibilities:Greet patients in a friendly and courteous manner, answering...
-
Patient Financial Services Manager
2 weeks ago
Scarborough, Maine, United States MaineHealth Full timeJob SummaryThe Manager for Patient Financial Services is a key leadership role within our organization, responsible for providing strategic direction and support to our Patient Accounts team. This position requires a strong understanding of the revenue cycle process and the ability to lead a team to achieve financial goals and objectives.Key...
-
Cardiology Patient Service Representative
2 weeks ago
Scarborough, Maine, United States Facility MaineHealth Medical Group Full timeJob SummaryThe Patient Service Representative will provide exceptional patient care and administrative support to the Cardiology team. This role will be responsible for greeting patients, answering phone calls, scheduling appointments, and performing various administrative tasks as assigned.Key ResponsibilitiesProvide excellent customer service to patients...
-
Activity Coordinator
2 weeks ago
Scarborough, Maine, United States Genesis Healthcare Services Full timeJoin Our Team as an Activity AssistantWe are seeking a skilled and compassionate Activity Assistant to join our team at Genesis Healthcare Services. As an Activity Assistant, you will play a vital role in enriching the lives of our patients and residents by planning, organizing, and implementing engaging activities that meet their physical, creative,...
-
Travel Nurse RN
3 weeks ago
Scarborough, Maine, United States Care Team Solutions Full timeJob Title: Travel Nurse RNCare Team Solutions is seeking a skilled travel nurse RN to join our team in a challenging and rewarding role.Job Summary:We are looking for a highly motivated and experienced Registered Nurse to provide high-quality patient care in an infusion setting. The ideal candidate will have a strong background in IV therapy and be able to...
-
Activity Coordinator
2 weeks ago
Scarborough, Maine, United States Genesis Healthcare Services Full timeJoin Our Team as an Activity AssistantWe are seeking a dedicated and compassionate Activity Assistant to join our team at Genesis Healthcare Services. As an Activity Assistant, you will play a vital role in enhancing the lives of our patients and residents by planning, organizing, and implementing engaging activities that cater to their physical, creative,...
-
Scarborough, Maine, United States Maine Medical Center Full timeJob SummaryThe Patient Service Representative (PSR) is a vital member of our team at Surgical Care Casco Bay. As the first point of contact for patients, the PSR plays a crucial role in providing exceptional customer service and ensuring a smooth experience for our patients.Key Responsibilities Provide top-notch customer service to patients, responding to...
Patient Services Coordinator for Care Team
2 months ago
Join Martin's Point Health Care, a forward-thinking, not-for-profit health care organization dedicated to providing exceptional care and coverage to the residents of Maine and beyond.
As a unified team of "people caring for people," our employees are committed to reshaping the health care landscape while fostering a healthier community.
At Martin's Point, we cultivate an organizational culture grounded in trust and respect, where our core values—caring for ourselves and others, continuous learning, mutual support, and enjoying our work—are embodied every day.
Discover why Martin's Point has been recognized as a "Great Place to Work" since 2015.
Position Overview:
The Patient Services Coordinator for the Care Team collaborates effectively with all care team members to deliver outstanding service to both patients and staff.
Key responsibilities include:
- Responding to all Care Team phone inquiries within established quality standards.
- Providing support to various Care Teams by answering their calls as needed to maintain quality metrics.
- Managing call queues, including handling phone messages, appointment cancellations, and rescheduling.
- Screening calls, providing information, and directing inquiries to the appropriate department or personnel to facilitate patient care.
- Assisting with communications related to lab results, prescriptions, and messaging.
- Conducting telephone triage according to established protocols.
- Supporting administrative tasks related to patient services to ensure all requests are addressed promptly.
Key Responsibilities:
- Oversee all Patient Services Representative desktop management activities.
- Schedule, reschedule, and cancel patient appointments as necessary.
- Provide phone support to both internal and external customers while adhering to quality metrics.
- Coordinate new patient management by distributing informational packets, maintaining records, and conducting initial screenings.
- Follow standard processes and protocols related to clinical activities, including medication refills and lab reporting.
- Manage lab results reporting as delegated.
- Respond to patient requests via phone, portal, or written communication.
- Collaborate with clinical support to track and resolve patient issues.
- Issue reminders for pre-appointment lab work and health maintenance.
- Manage web portal communications and address patient-related portal inquiries.
- Depending on the organizational structure, may also handle referrals and serve as a subject matter expert on the referral process.
Additionally, responsibilities include:
- Completing document management tasks, including barcoding and faxing documents to ensure timely and accurate filing in patient health records.
- Participating in process improvement initiatives.
- Conducting patient check-in and check-out activities as appropriate.
- Collecting copays and outstanding balances.
- Engaging in daily huddles and regular team meetings to enhance workflows and improve patient outcomes.
- Reviewing missing slips and creating claims to ensure accurate billing.
- Documenting and refilling medications in accordance with established guidelines, where applicable.
Qualifications:
- High School Diploma or equivalent.
- Minimum of 3 years of experience in an administrative or customer service-oriented role.
- Experience in a medical setting with patient registration, billing, insurance processing, or appointment scheduling is preferred.
Skills and Competencies:
- Ability to work independently and professionally.
- Familiarity with medical terminology is preferred.
- Basic understanding of current healthcare benefits and managed care insurance plans is preferred.
- Proficient in Windows-based computer applications, including data entry and word processing.
- Demonstrated telephone etiquette and strong interpersonal skills.
- Capability to manage challenging conversations with patients and internal customers.
- Ability to multitask effectively in a dynamic environment.
- Excellent organizational skills and attention to detail.
- Strong analytical and problem-solving abilities.
- Ability to collaborate with a diverse range of customers, including patients and medical staff.
- Willingness to work flexible hours, including evenings and weekends, as needed.
We are an equal opportunity/affirmative action employer.
