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Patient Services Representative

2 months ago

Scarborough, Maine, United States Martins Point Health Care Full time
Care Team Patient Services Representative Job Description

Job Summary:

The Care Team Patient Services Representative plays a vital role in providing exceptional patient care and support to the patients and staff of Martins Point Health Care. This individual will work collaboratively with the care team to ensure seamless communication and efficient patient flow.

Key Responsibilities:

  • Answer all care team phone calls within established quality metrics
  • Support various care teams by answering their phones as necessary to meet quality standards
  • Manage phone queues, including phone messaging, appointment cancellations, and rescheduling
  • Screen, provide information on, and direct calls to appropriate departments or staff to expedite patient care
  • Support and facilitate communications related to labs, scripts, messaging, and other patient services
  • Perform telephone triage per established protocols
  • Assist with patient service-related administrative tasks to ensure patient requests are met

Requirements:

  • High School Diploma or equivalent
  • 3+ years of experience working in an administrative and/or customer service-oriented environment
  • Experience in a medical environment with patient registration, billing, insurance processing, or appointment scheduling preferred
  • Ability to function independently and professionally
  • Knowledge of medical terminology preferred
  • Basic knowledge of current healthcare benefits and managed care insurance plans, preferred
  • Windows-based computer skills: data entry and word processing ability
  • Demonstrated telephone etiquette and positive interpersonal skills
  • Ability to handle difficult conversations with patients and internal customers
  • Ability to multitask among phone and face-to-face interactions despite frequent interruptions
  • Excellent organizational skills
  • Ability to analyze and problem solve
  • Detailed-oriented and excellent follow-through skills
  • Ability to work with a variety of customers, including patients, internal customers, medical staff, and other departments
  • Ability to collaborate with peers
  • Must be able to work flexible hours, including weekends, evenings, and holidays