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Healthcare Customer Service Associate

2 months ago

Scarborough, Maine, United States MaineHealth Full time
Position Overview

The Patient Service Representative (PSR) is responsible for providing a warm and welcoming environment for patients. This role includes answering phone calls, managing appointment schedules, and executing various administrative tasks as required.

The PSR will ensure accurate collection, verification, and entry of patient information while adhering to confidentiality regulations set forth by federal, state, and MaineHealth policies.

Essential Qualifications

Education:
High school diploma or equivalent is preferred.

Licenses/Certifications:
Not applicable.

Experience:
Prior experience in an office setting, particularly in a medical environment, is advantageous. Familiarity with office equipment is essential. Understanding of customer service principles and practices is required. Strong organizational abilities to manage multiple responsibilities effectively. Excellent verbal and written communication skills are necessary for clear interactions both in person and over the phone. Proficiency in computer usage is expected. Capability to comprehend and execute both oral and written instructions. Commitment to maintaining confidentiality is crucial. Ability to work autonomously as well as collaboratively within a team, with minimal supervision. Professional demeanor must be upheld, even in high-pressure situations.

Work Environment:
MaineHealth
  • Falmouth Primary Care

Work Schedule:
Full-time, Day Shift, 40 hours per week