Senior Customer Service Representative

1 week ago


Scarborough, Maine, United States MaineHealth Full time

Position Overview

The Single Billing Office (SBO) is seeking a dedicated professional to enhance our customer service operations. As a Level 4 Customer Service Associate, you will represent our organization with professionalism and compassion. This role combines the benefits of remote work with opportunities for in-person collaboration, allowing you to leverage your knowledge in medical billing and revenue cycle management to positively influence our patients and stakeholders.

Key Responsibilities:

  • Mentorship and Leadership: Provide training and support to junior associates, offering expert advice through various communication channels.
  • Issue Resolution: Address complex financial inquiries, manage escalated concerns, and work collaboratively with teams to achieve effective solutions.
  • Project Management: Oversee special initiatives, distribute workloads, and provide coverage for team members as necessary.
  • Quality Assurance: Monitor service standards, coach team members, and continuously enhance your understanding of EPIC systems and industry practices.

Essential Qualifications:

  • Education: High School diploma or equivalent preferred.
  • Certifications: Proficiency in EPIC SBO Customer Service and SelfPay Follow Up (to be completed within nine months of hire). HFMA Certified Revenue Cycle Representative (CRCR) or higher (to be completed within one year of hire). SBO Trainers must obtain MH RCM STEP Credentialed Trainer designation within three months of hire.
  • Experience: Minimum of three years in a related healthcare patient accounting role and three years in a healthcare call center environment. Leadership or training experience is advantageous. Ability to manage multiple tasks effectively while applying Emotional Intelligence in staff interactions.

About MaineHealth

MaineHealth is a comprehensive health system that encompasses a network of hospitals, physician practices, long-term care facilities, home care services, and support operations. Explore more about our organization and the services we provide.



  • Scarborough, Maine, United States MaineHealth Full time

    OverviewSingle Billing OfficePosition Overview:Are you ready to enhance your professional journey in customer service? As a Level 4 Customer Service Associate within the SBO team at MaineHealth, you will represent our brand with warmth, professionalism, and expertise. This hybrid position combines the advantages of remote work with essential in-office...


  • Scarborough, Maine, United States MaineHealth Full time

    OverviewSingle Billing OfficePosition Overview:Are you ready to advance your career in customer support? As a Level 4 Customer Service Associate at MaineHealth, you will represent our brand with professionalism and compassion. This hybrid position combines the benefits of remote work with opportunities for in-person collaboration. Utilize your knowledge in...


  • Scarborough, Maine, United States Sullivan Tire & Auto Service Full time

    Position OverviewRole:The Wholesale Client Support Specialist plays a crucial role in enhancing the sales process by delivering exceptional customer service and ensuring order fulfillment for our internal and wholesale clientele. This position collaborates closely with management to boost profitability through enhanced operational efficiency and...


  • Scarborough, Maine, United States Sullivan Tire & Auto Service Full time

    Job OverviewRole: The Wholesale Customer Service Representative I plays a vital role in enhancing the sales process by delivering exceptional customer support and ensuring efficient order processing for our wholesale clientele.Key Responsibilities:Deliver outstanding customer service to internal and wholesale clients through effective communication...


  • Scarborough, Maine, United States Town & Country Federal Credit Union Full time

    Job OverviewTelephonic Member Assistance SpecialistWe are seeking a dedicated individual eager to become part of a pioneering financial cooperative based in Maine. This role offers the chance to empower members in managing their financial well-being while being part of a service-oriented team committed to fostering relationships and delivering exceptional...


  • Scarborough, Maine, United States Town & Country Federal Credit Union Full time

    About the RoleWe are seeking a highly motivated and customer-focused Member Service Phone Representative to join our team at Town & Country Federal Credit Union. As a key member of our contact center team, you will play a critical role in delivering exceptional service to our members, empowering them to better manage their personal finances and achieve their...


  • Scarborough, Maine, United States Town & Country Federal Credit Union Full time

    Job OverviewPosition: Customer Service Phone RepresentativeWe are seeking a dedicated and enthusiastic individual to become part of a leading financial cooperative based in Maine. This role offers the chance to assist members in effectively managing their financial affairs while being part of a service-oriented team committed to fostering relationships and...


  • Scarborough, Maine, United States Martins Point Health Care Full time

    Care Team Patient Services Representative Job DescriptionJob Summary:The Care Team Patient Services Representative plays a vital role in providing exceptional patient care and support to the patients and staff of Martins Point Health Care. This individual will work collaboratively with the care team to ensure seamless communication and efficient patient...


  • Scarborough, Maine, United States Town & Country Federal Credit Union Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our Member Service team as a Phone Representative. As a key member of our contact center team, you will play a critical role in delivering exceptional service to our members, empowering them to better manage their personal finances.Key ResponsibilitiesAssist members with...


  • Scarborough, Maine, United States MaineHealth Full time

    Position OverviewThe Patient Service Representative (PSR) plays a vital role in ensuring a welcoming and efficient environment for patients. This position involves greeting patients warmly, managing incoming calls, scheduling appointments, and executing various administrative tasks as required.The PSR is responsible for the collection, verification, entry,...


  • Scarborough, Maine, United States MaineHealth Full time

    Position OverviewThe Patient Service Representative (PSR) is responsible for providing a warm and welcoming environment for patients. This role includes answering phone calls, managing appointment schedules, and executing various administrative tasks as required.The PSR will ensure accurate collection, verification, and entry of patient information while...


  • Scarborough, Maine, United States Group 1 Auto Full time

    Position OverviewSign-On Bonus: $5,000 | Join Our TeamGroup 1 Automotive is a prominent player in the automotive retail sector, known for its commitment to excellence in sales and service. We are currently seeking dedicated Automotive Customer Service Consultants to join our esteemed dealership, representing a prestigious automotive brand. Our ideal...


  • Scarborough, Maine, United States Higgins Beach Inn Full time

    About the Role:Higgins Beach Inn is looking for part-time Hospitality Services Representatives to enhance our guest experience during the upcoming season. Our dedicated team is committed to providing exceptional service in a relaxed beach atmosphere. Whether you have prior experience or are new to the hospitality industry, this position offers a valuable...


  • Scarborough, Maine, United States Higgins Beach Inn Full time

    About the Role:Higgins Beach Inn is in search of part-time Hospitality Services Representatives for the upcoming season. Our dedicated team is committed to delivering exceptional service while maintaining a relaxed and enjoyable atmosphere. Whether you have prior experience or are new to the field, this hands-on position offers a valuable opportunity to...


  • Scarborough, Maine, United States Giri Hotel Management LLC Full time

    Join Our Team of Hospitality Professionals Giri Hotel Management LLC is seeking a dedicated Full-Time Guest Services Representative. Ideal candidates should possess strong attention to detail, the ability to work independently as well as collaboratively, and excellent communication skills. Compensation: $18.50/hour Why choose Giri Hotels? Our employees enjoy...


  • Scarborough, Maine, United States Sullivan Tire & Auto Service Full time

    Position OverviewRole:The Wholesale Customer Support Specialist plays a crucial role in enhancing the sales process by delivering exceptional customer service and managing order fulfillment for our internal and wholesale clientele. This position collaborates closely with management to boost profitability through enhanced operational efficiency and...


  • Scarborough, Maine, United States Hannaford Supermarkets Full time

    About the RoleWe are seeking a highly skilled and experienced Customer Service Team Lead to join our team at Hannaford Supermarkets. As a key member of our Front End Operations team, you will be responsible for ensuring the smooth operation of our customer service desk, managing a team of associates, and providing exceptional customer service to our valued...


  • Scarborough, Maine, United States Nothing Bundt Cakes - Scarborough Full time

    Job Summary:We are seeking a skilled and enthusiastic Guest Service Representative to join our team at Nothing Bundt Cakes - Scarborough. As a Guest Service Representative, you will be responsible for providing exceptional customer service, ensuring a positive experience for our guests, and contributing to the overall success of our bakery.Key...


  • Scarborough, Maine, United States Maine Course Hospitality Group Full time

    Are you a naturally friendly and helpful individual? Do you aspire to create a positive impact every day? The Front Desk role is perfect for you! Your mission will be to ensure a memorable experience for guests from the moment they make a reservation until their check-out, while also providing personalized recommendations to enhance their stay.Our...


  • Scarborough, Maine, United States Maine Course Hospitality Group Full time

    Are you a naturally friendly and helpful individual? Do you aspire to create a positive impact every day? The Front Desk role is ideal for you! Your mission will be to ensure a memorable experience for guests from the moment they make a reservation until they check out, while also providing personal recommendations to enhance their stay.Our establishment is...