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Field Service Manager Branch Lead

2 months ago

Scarborough, Maine, United States Crown Equipment Full time

**Job Summary:**

Crown Equipment Corporation is a leading innovator in world-class forklift and material handling equipment and technology. As one of the world's largest lift truck manufacturers, we are committed to providing the customer with the safest, most efficient and ergonomic lift truck possible to lower their total cost of ownership.

**Key Responsibilities:**

• Direct, manage, train, motivate, and monitor job performance of Field Service Technicians to ensure safety practices and review paperwork and timecards.

• Recruit, interview, develop, and evaluate service personnel, counsel direct reports, and maintain good customer relations and improve customer retention.

• Maintain direct contact with current or prospective customers, resolve complaints, and prepare customer service repair quotes, presentations, cost reports, etc.

• Pursue and develop new service business, administer Company goals and policies, and maintain paper flow, records, and reports.

**Requirements:**

• High school diploma and prior experience as a Field Service Technician.

• Prior experience as a Dispatcher and/or Supervisor preferred.

• Strong technical/repair knowledge, good communication, interpersonal, motivational, and computer skills with Microsoft Office Suite experience.

• Valid drivers license, good driving record, and the ability to safely operate lift trucks.

**Company Overview:**

Crown Equipment Corporation is a leading innovator in world-class forklift and material handling equipment and technology. We are committed to providing the customer with the safest, most efficient and ergonomic lift truck possible to lower their total cost of ownership.

**Benefits:**

Crown offers an excellent wage and benefits package for full-time employees, including Health/Dental/Vision/Prescription Drug Plan, Flexible Benefits Plan, 401K Retirement Savings Plan, Life and Disability Benefits, Paid Holidays, Paid Vacation, Tuition Reimbursement, and much more.

**Equal Opportunity Employer:**

Crown Equipment Corporation is an Equal Opportunity Employer and welcomes applications from diverse candidates.