Customer Service Call Center Agent

2 months ago

Scarborough, Maine, United States Town & Country Federal Credit Union Full time
Job Overview

Position: Financial Member Support Specialist

We are seeking a dedicated and enthusiastic individual to become part of a leading financial cooperative based in Maine. This role provides a unique opportunity to assist members in managing their financial affairs while being an integral part of a service-oriented team committed to fostering relationships and delivering exceptional support.

As a not-for-profit financial cooperative, Town & Country actively engages in various charitable initiatives that resonate with our members and the communities we serve. We proudly support organizations such as Habitat for Humanity and the Maine Cancer Foundation, among others, and encourage our employees to participate in meaningful community outreach projects.

The Financial Member Support Specialist plays a vital role within our member contact center. Equipped with access to diverse systems and resources, you will address member inquiries, resolve account-related issues, and provide education on our products and services. Delivering this high level of service over the phone exemplifies the commitment to excellence that Town & Country Federal Credit Union is recognized for.

Key Responsibilities

The Financial Member Support Specialist will:

  • Assist members with inquiries via telephone, identifying their needs and providing clear explanations of products and services.
  • Resolve issues within established guidelines and redirect calls to appropriate departments when necessary.
  • Maintain and update member contact information while identifying opportunities for cross-selling services.
  • Utilize creative problem-solving skills and available resources to effectively address member concerns.
  • Contribute to a team environment that prioritizes exceptional service to both members and internal departments.

Qualifications

High School diploma or GED is required, along with one to three years of relevant experience in a similar role.

Interpersonal Skills

This position involves regular interaction with individuals outside of immediate colleagues, necessitating effective communication skills and a courteous demeanor. Strong listening abilities, sales experience, and a collaborative spirit are essential for success in this role.

Physical Demands

The physical requirements for this position include:

  • Proficiently entering and locating information on a computer.
  • Presenting information to individuals or groups.
  • Effectively communicating in person or through electronic devices.
  • Creating documents and reports using various means.
  • Manipulating objects of varying sizes and weights, requiring fine motor skills.
  • Visually identifying and reading information, often in small print.
  • Sitting for extended periods while performing job duties.
  • Repetitive hand and arm motions while using a computer.
  • Lifting items up to 25 lbs.

Benefits

We offer a comprehensive benefits package that includes medical (HSA), dental, vision, short- and long-term disability, life insurance, parental leave, vacation, paid holidays, 401K, incentive plans, profit sharing, tuition reimbursement, and discounts on credit union products, among other perks.

  • Customer Service Call Center Specialist

    2 months ago

    Scarborough, Maine, United States Town & Country Federal Credit Union Full time

    Job OverviewPosition: Customer Service Phone RepresentativeWe are seeking a dedicated and enthusiastic individual to become part of a leading financial cooperative based in Maine. This role offers the chance to assist members in effectively managing their financial affairs while being part of a service-oriented team committed to fostering relationships and...

  • Customer Service Representative

    4 weeks ago

    Scarborough, Maine, United States MaineHealth Full time

    About the RoleMaineHealth is seeking a highly skilled Customer Service Associate to join our dynamic, fully remote SBO Customer Service Team. As a key member of our team, you will be responsible for providing exceptional customer service to patients, guarantors, insurance companies, attorney offices, and healthcare providers.Key ResponsibilitiesManage a high...

  • Customer Service Team Lead

    4 weeks ago

    Scarborough, Maine, United States Penn Foster Inc Full time

    Customer Service SupervisorWe are seeking a highly motivated and experienced Customer Service Supervisor to join our team. As a key member of our service operations team, you will be responsible for leading a team of customer service coordinators and customer success associates to deliver exceptional customer experiences.Key Responsibilities:Lead a team of...

  • Customer Service Representative IV

    4 weeks ago

    Scarborough, Maine, United States MaineHealth Full time

    Role SummaryMaineHealth is seeking a highly skilled Customer Service Representative IV to join our SBO Customer Service Team. As a key member of our team, you will be responsible for providing exceptional customer service to patients, guarantors, and stakeholders.Key Responsibilities:Lead and Support: Train and mentor junior associates while providing expert...

  • Customer Service Representative

    4 weeks ago

    Scarborough, Maine, United States Zoom Drain New England Full time

    About Zoom Drain New EnglandWe are a fast-growing, customer-centric company that values our employees' growth and development. Our team is dedicated to providing exceptional service to our clients, and we're looking for a skilled Customer Service Coordinator to join our team.Job SummaryThe Customer Service Coordinator is the first point of contact for our...

  • Customer Service Representative

    1 week ago

    Scarborough, Maine, United States The LaSalle Group Full time

    LaSalle Network is seeking a skilled Customer Service Representative to join their team in Scarborough, ME. In this role, you will provide top-notch customer service by helping customers with their online transactions and phone inquiries. Your goal will be to resolve questions and issues efficiently while maintaining a professional and courteous demeanor.Key...

  • Wholesale Customer Service Representative

    4 weeks ago

    Scarborough, Maine, United States Sullivan Tire and Auto Service Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Wholesale Customer Service Representative to join our team at Sullivan Tire and Auto Service. As a key member of our wholesale division, you will be responsible for providing exceptional customer service and support to our internal and wholesale customers.Key ResponsibilitiesProvide timely and...

  • Operations Supervisor, Service Center

    2 weeks ago

    Scarborough, Maine, United States TForce Freight Full time

    Job Title: Operations Supervisor, Service CenterAt TForce Freight, we're dedicated to putting the power of logistics to work for you. As an Operations Supervisor, Service Center, you'll play a critical role in ensuring our service centers run smoothly and efficiently.Key Responsibilities:Manage and direct employees to achieve planned productivity, load...

  • Customer Service Representative

    2 weeks ago

    Scarborough, Maine, United States Town & Country Federal Credit Union Full time

    Member Service Phone RepresentativeWe are seeking a highly motivated and customer-focused individual to join our Member Service team as a Phone Representative. As a key member of our contact center, you will play a critical role in delivering exceptional service to our members, resolving account issues, and educating them on our products and services.Key...

  • Customer Service Representative

    5 days ago

    Scarborough, Maine, United States Bob's Discount Furniture Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Guest Experience Specialist to join our team at Bob's Discount Furniture. As a key member of our sales team, you will be responsible for providing exceptional customer service, processing sales orders accurately, and maintaining a positive and welcoming showroom environment.Key...

  • Retail Customer Service Associate

    2 weeks ago

    Scarborough, Maine, United States Mainely Tubs Full time

    Mainely Tubs Retail Counter AssociateEmbark on a rewarding retail experience with Mainely Tubs, a company that values exceptional customer service and teamwork. As a Retail Counter Associate, you will be the face of our brand, providing a warm welcome to customers and creating a positive atmosphere in our showroom.Key Responsibilities:Customer Service...

  • Strategic Nursing Center Administrator

    1 week ago

    Scarborough, Maine, United States Genesis Healthcare LLC Full time

    At Genesis Healthcare LLC, we are committed to delivering high-quality healthcare services to our patients and residents. As a strategic driver of business excellence, staff excellence, clinical excellence, and customer excellence, the Nursing Home Administrator plays a vital role in achieving our mission.Key Responsibilities:Monitor nursing center financial...

  • Administrative Assistant

    2 weeks ago

    Scarborough, Maine, United States Bartlett Tree Experts Full time

    Job Summary: Bartlett Tree Experts is seeking an Administrative Assistant to provide exceptional customer service and administrative support to our team. Key Responsibilities: • Handle a high volume of inbound and outbound phone calls related to customer service and sales. • Provide administrative support, including scheduling appointments, processing...

  • Customer Service Director

    1 month ago

    Scarborough, Maine, United States Hannaford Full time

    Customer Service Leader at Hannaford **Key Responsibilities:** * Provide exceptional customer service to drive sales and customer satisfaction * Collaborate with the Customer Service Manager and Assistant Customer Service Manager to maintain high standards * Assist the Front-End department in maximizing sales through excellent customer service * Ensure...

  • Customer Service Representative

    4 weeks ago

    Scarborough, Maine, United States Maine Community Bank Full time

    Job SummaryThe Customer Service Representative is responsible for providing exceptional customer service to our clients. This role involves handling customer inquiries, resolving issues, and promoting our banking services. If you have a passion for delivering excellent customer service and are looking for a challenging and rewarding role, we encourage you to...

  • Customer Service Manager

    1 month ago

    Scarborough, Maine, United States Hannaford Supermarkets Full time

    Job Title: PT Customer Service LeaderHannaford Supermarkets is seeking a PT Customer Service Leader to join our team. As a PT Customer Service Leader, you will be responsible for providing exceptional customer service, leading a team of customer service associates, and ensuring a positive shopping experience for our customers.Key Responsibilities:Provide...

  • Customer Service Representative

    4 weeks ago

    Scarborough, Maine, United States Maine Community Bank Full time

    Job Title: Customer Service RepresentativeAt Maine Community Bank, we are seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our retail branch, you will be responsible for providing exceptional customer service, processing transactions, and promoting bank products and services.Key...

  • Customer Service Representative

    2 months ago

    Scarborough, Maine, United States Wal-Mart Stores , Inc. Full time

    {"title": "Customer Service Representative", "content": "About the RoleWe are seeking a Customer Service Representative to join our team at Walmart. As a Customer Service Representative, you will play a key role in ensuring that our customers have a positive experience in our store.Key ResponsibilitiesProvide exceptional customer service to all...

  • Customer Service Representative

    5 days ago

    Scarborough, Maine, United States Lowe's Full time

    Customer Service at Lowe'sWe are seeking a skilled Customer Service Associate to join our team. As a Customer Service Associate, you will be responsible for delivering quality customer service while maintaining a store that is clean, safe, and stocked with the products customers need.Key Responsibilities:Provide friendly and professional service to...

  • Customer Service Representative

    2 weeks ago

    Scarborough, Maine, United States Maine Community Bank Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Maine Community Bank. As a key member of our retail branch team, you will be responsible for providing exceptional customer service, processing transactions, and promoting bank products and services to meet customer needs.Key...