IT Support Specialist
4 weeks ago
About Clearmind Technology, Inc.:
We are a leading IT Professional Services firm catering to various sectors including hospitality, restaurants, nightlife, and real estate. Due to our expanding client base, we are seeking a skilled Service Desk Analyst.
Position:
Service Desk Analyst
Department:
Engineering
Reporting To:
Service Desk Manager
Role Overview:
We are looking for dynamic and self-driven professionals who thrive in a challenging environment. This role is ideal for individuals eager to work with innovative technologies.
Key Responsibilities:
- Provide desktop support and deployment services.
- Manage Windows 10, Windows 11, and Apple systems.
- Maintain Windows Server environments (2016, 2019, 2022) and Active Directory.
- Support and deploy wireless networks using Meraki, Cisco, and Aruba technologies.
- Oversee email account management through Microsoft Online Services and Google Workspace.
- Implement Endpoint Detection and Response solutions like SentinelOne.
- Conduct backup operations using Solarwinds MSP Backup and Veeam.
- Support mobile devices including Apple and Android platforms.
- Provide remote PC assistance and manage low voltage cabling and repairs.
- Document Standard Operating Procedures (SOPs).
Office Applications:
Proficient in Microsoft Word, Excel, and PowerPoint.
Additional Responsibilities:
- Deliver Service Desk support via phone and email.
- Coordinate with vendors for support, maintenance, and installations.
- Perform preventative maintenance on servers and workstations, including antivirus updates and system checks.
- Provide remote support for desktop and application-related issues.
- Manage vendor accounts, including telecommunications and hardware providers.
- Assist in projects involving network installations and wireless implementations.
Qualifications:
- Exceptional communication and follow-up skills.
- Strong troubleshooting abilities.
- Minimum of 3 years of experience in the Information Technology sector.
- Experience in the hospitality industry is preferred.
- Proficient in both field and remote support.
- Professional demeanor as this role involves direct client interaction.
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