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IT Support Specialist
2 months ago
Create Music Group is a data-driven music and technology company that empowers artists and labels. We provide resources similar to a major label with the flexibility of being independent. Our clients include renowned artists, labels, and brands.
Job Summary:
The IT Support Specialist will be the primary point of contact for all IT-related matters, providing efficient and effective support to employees both on-site and remotely.
Key Responsibilities:
- Serve as the main point of contact for all IT-related matters, providing efficient and effective support to employees both on-site and remotely.
- Operate, maintain, and perform repairs on information technology equipment and software.
- Maintain an accurate inventory of IT equipment and supplies, ensuring availability and prompt replacement as needed.
- Assist with set up, and deployment for a PC/Laptop telework deployment and monitor upgrade throughout the Department
- Diagnose and resolve technical hardware and software issues.
- Provide dedicated IT support for executive meetings, ensuring proper setup of equipment and reliable Wi-Fi for priority meetings.
- Respond promptly to employee inquiries and requests related to IT, ensuring effective communication and prompt resolution of issues.
- Assist with driving processes to improve IT operations, streamline workflows, and enhance overall efficiency.
- May be responsible for additional duties as assigned
Requirements:
- Must be based in Los Angeles and willing to commute to the office as needed.
- High School Diploma and/or Bachelor's Degree in Computer Science, Information Technology or a related field.
- 2+ years desktop, laptop and server equipment experience.
- 2+ years applications and macOS and Windows operating systems experience.
- Familiarity with Google Workspace, Slack, and other collaboration tools.
- Strong troubleshooting skills and the ability to analyze and resolve complex network issues.
- Excellent verbal and written communication.
- Ability to prioritize and handle tasks with urgency as needed.
- Ability to work independently without much supervision.
Compensation:
- $30.00/hour
Create Music Group is an equal opportunity employer dedicated to diversity and inclusion. We invite qualified candidates to apply by submitting a resume and/or a cover letter that highlights how they can contribute to the company's strategic and operational goals.
