Program Director

5 days ago

San Rafael, United States Front Porch Full time

San Rafael Office

Summary:

The Home Match Director of Marin County leads the program area in meeting its goals and objectives. The Program Director supervises the program area team, implements strategies to meet grant objectives, and oversees the portfolio of participants in the County.

The Program Director must feel comfortable working with a diverse set of individuals, cultures, and circumstances. Fluency in Spanish or Chinese is desirable and requires flexibility in hours, including occasional evening and weekend work. Work is performed both on-site in San Rafael, CA office location(s) as well as remotely.

Job Responsibilities:

  • Helping set and achieve annual goals and objectives
  • Direct, support, and cultivate/mentor staff in the program area
  • Develop and implement an outreach plan to promote the program area
  • Lead the matching and home sharing process for a portfolio of program participants
  • Conduct follow-up mediation services as needed to assist clients in maintaining a successful match
  • Use creativity to determine effective new, online and offline methods of conducting outreach and engaging with Home Match participants
  • Use online tools to track and analyze program data
  • Continually seek opportunities to strengthen and/or expand the program and its impact
  • Contribute to the sustainability of the program and work with the organization's Foundation
  • Oversee program area budget
  • Evaluate, implement, monitor measures, and report on program area metrics and grant objectives

Knowledge, Skills, and Abilities:

  • Self-motivated, curious, results-oriented, and caring individual that works well independently and with a team
  • Proven track record of meeting programmatic goals, building impactful partnerships, and securing funding or achieving a sales quota
  • Organizational and time management skills, flexibility, and demonstrated experience in successfully managing all aspects of program operations
  • Provide culturally competent services and work with a diverse set of individuals in an empathetic and non-judgmental manner
  • Active listening, written, and public speaking skills (Spanish or Chinese is highly desirable)
  • Proven track record in forming and maintaining relationships providing customer service with community-based organizations, community leaders, elected officials, and funders
  • Adept with or able to quickly learn new technology systems and online platforms (with some assistance), such as social media, Google Drive, CRM, etc.
  • Traveling throughout the county for site visits of homeowners and other business meetings as needed.

Credentials:

Essential: Valid California Driver's License

Education with Equivalent Qualifications: We are open to a wide variety of backgrounds and generally are seeking someone who has 5-7 years' working experience, part of which could include education (e.g. a Bachelor's Degree from an accredited institution)

Nonessential: Bachelor's Degree

Experience with Equivalent Qualifications:

Essential:

  • 5 years related experience and/or training
  • Past roles could include outreach, fundraising, sales, business development, customer service, real estate, program coordination, management, or social services
  • Established network in program areas county, knowledge of affordable housing challenges and fluency in Spanish or Chinese is highly desirable
  • Public speaking, problem solving, and use of online tools and platforms

Front Porch is an Equal Opportunity Employer. We support all aspects of diversity and provide equal employment opportunity to all employees and applicants without regard to race, color, religion, sex, marital status, national origin, age, sexual orientation, disability, or status as a veteran in accordance with the applicable nondiscrimination laws. Final candidates must successfully complete a pre-employment physical, physical abilities test, drug screen, and Department of Justice Criminal background clearance.

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