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Front Office Coordinator

2 months ago

San Diego California, United States PDS Health Full time
About the Role

We are seeking a highly skilled and detail-oriented Front Office Coordinator to join our team at PDS Health. As a key member of our front office team, you will be responsible for providing exceptional patient care and ensuring a seamless experience for our patients.

Key Responsibilities
  • Modeling Company Culture: Demonstrate a warm and approachable disposition to each patient, consistently providing a Perfect Patient Experience (PPE) and creating Patients for Life (PFL).
  • Scheduling Appointments: Schedule appointments that result in each healthcare provider having a smooth, productive day.
  • Interacting with Patients: Interact and communicate with patients and guests in the reception area during their wait time.
  • Answering Phones: Answer telephones in a timely manner and handle all calls with efficiency and thoroughness.
  • Front Office Checklist: Ensure that all tasks on the front office checklist are completed daily.
  • Payment Processing: Post payments to patient accounts in accordance with Company policies.
  • Practice Management System: Subject Matter Expert in practice management system with regards to patient registration, e-check in, ensuring account information is accurate and up to date for each visit.
  • Confirming Appointments: Confirm all patient appointments in accordance with the office confirmation policies or a minimum of 2 days in advance.
  • Responding to Patient Messages: Ensure all patient messages received from the Contact Center are returned and resolved in a timely manner.
  • Participating in Meetings: Active participant in daily morning huddles, monthly team meetings and any other meetings as required.
  • Understanding Business Imperatives: Thorough understanding of business imperatives and how the role directly impacts metrics.
  • Supporting Clinicians: Becomes knowledgeable and supports clinician on patient education regarding the Mouth-Body Connection.
  • Maintaining Professional Appearance: Maintains an appropriate professional appearance and demeanor in accordance with company policies; addresses others professionally and respectfully.
  • Ensuring Compliance: Ensures Compliance with Company policies, as well as State, Federal and other regulatory bodies.
Requirements
  • Education: High School Diploma or general education degree (GED).
  • Preferred Qualifications: Prior course work or on-the-job training in the fields of dentistry, insurance, or business.
  • Knowledge and Skills: Knowledge of office practices, technology applications and patient insurances. Results Oriented, Patient Advocate, Process Focused Operator, Financial Acumen, Influencer, Self-motivated, reliable individual capable of working independently as well as part of a team.
  • Benefits: Medical, dental, and vision insurance, Paid time off, Tuition Reimbursement, 401K, Paid time to volunteer in your local community.