IT Support Specialist
2 days ago
We are seeking a highly skilled IT Support Technician to join our Client Support Group at I-M Technology, LLC.
Key Responsibilities- Provide exceptional customer service and technical support to clients via phone, email, and on-site visits.
- Onboard new clients and ensure a seamless transition to our services.
- Develop and maintain accurate client documentation and knowledge base.
- Assist with client projects, including server upgrades, wireless deployments, and other technical initiatives.
- 3+ years of experience in the MSP industry providing IT support.
- Excellent problem-solving skills, with a passion for teamwork and continuing education.
- Strong communication and interpersonal skills, with the ability to work effectively with clients and internal teams.
- Experience with RMM tools and PSA, with a strong understanding of Microsoft technologies.
- Competitive salary and benefits package, including 401k with company match and health insurance.
- 5 weeks of paid time off (available after 90 days), plus birthday off and performance bonuses.
- Opportunities for professional growth and development, including paid training and certification programs.
- A dynamic and supportive work environment, with a team of motivated and successful professionals.
Please submit a cover letter and resume for consideration.
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