IT Support Specialist

2 days ago


Norwich, Connecticut, United States I-M Technology, LLC Full time
Job Overview

We are seeking a highly skilled IT Support Technician to join our Client Support Group at I-M Technology, LLC.

Key Responsibilities
  • Provide exceptional customer service and technical support to clients via phone, email, and on-site visits.
  • Onboard new clients and ensure a seamless transition to our services.
  • Develop and maintain accurate client documentation and knowledge base.
  • Assist with client projects, including server upgrades, wireless deployments, and other technical initiatives.
Requirements
  • 3+ years of experience in the MSP industry providing IT support.
  • Excellent problem-solving skills, with a passion for teamwork and continuing education.
  • Strong communication and interpersonal skills, with the ability to work effectively with clients and internal teams.
  • Experience with RMM tools and PSA, with a strong understanding of Microsoft technologies.
What We Offer
  • Competitive salary and benefits package, including 401k with company match and health insurance.
  • 5 weeks of paid time off (available after 90 days), plus birthday off and performance bonuses.
  • Opportunities for professional growth and development, including paid training and certification programs.
  • A dynamic and supportive work environment, with a team of motivated and successful professionals.

Please submit a cover letter and resume for consideration.



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