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Medical Support Specialist
2 months ago
At Concentra, we're committed to delivering exceptional patient care and improving the health of America's workforce. As a Medical Support Specialist, you'll play a vital role in our patient care team, providing clinical support and ensuring a positive experience for our patients.
Responsibilities- Perform Department of Transportation (DOT) and Non-DOT drug and alcohol testing
- Prepare patients for physical examinations, including taking vital signs and any required or requested ancillary testing
- Perform rapid screening tests (influenza, strep, mono, glucose, etc.)
- Assist providers during examination and treatment
- Responsible for performing routine medical procedures as ordered by treating clinician
- Prepare and assist clinician with procedure set up and injury care
- Apply bandages, dressings and splints as ordered by the treating clinician
- Dispense medications and DME as ordered by the treating clinician in accordance with state regulations
- Complete quality assurance activities on equipment and medical devices
- Maintain supplies, clean rooms and equipment, and stock exam rooms
- Maintain and operate all medical devices and equipment
- Notify supervisor immediately if equipment is not functioning properly, supplies are needed, or facility is not operating as expected
- In partnership with center leadership, assist with patient flow and volume
- Keep patients informed of expected wait times during all aspects of the center visit
- Responsible for clerical tasks in both the front and back office associated with patient care and proper record keeping
- Ensure accuracy in documentation
- Perform front office duties: greet patients, obtain authorization, check in/out, communicate wait times, answer multi-line telephone system, and distribute employer results/paperwork as needed
- Follow HIPAA guidelines and safety rules
- Attend center staff meetings or huddles as required
- Assist in maintaining a neat, clean, and orderly appearance throughout the facility
- Complete any applicable training including but not limited to clinical competency training
- Education Level: Vocational/Technical/Business School
- Medical Assistant Certification from an accredited school (credentials in the state of employment in accordance with state requirements and applicable regulations)
- Job-Related Experience: Customarily has at least six months or more of medical assistant experience
- Knowledge of medical procedures and medical terminology
- Working knowledge of occupational medicine requirements (state specific) preferred
- 401(k) Retirement Plan with Employer Match
- Medical, Vision, Prescription, Telehealth, & Dental Plans
- Life & Disability Insurance
- Paid Time Off & Extended Illness Days Offered
- Colleague Referral Bonus Program
- Tuition Reimbursement
- Commuter Benefits
- Dependent Care Spending Account
- Employee Discounts
This position is eligible to earn a base compensation rate in the state range of $18.92 to $25.76 hourly depending on job-related factors as permitted by applicable law.
We are an Equal Opportunity Employer and are committed to providing reasonable accommodation to individuals with disabilities. Please contact us to request accommodation.