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Medical Support Specialist

2 months ago


Norwich, Connecticut, United States Concentra Full time
Overview

At Concentra, we're committed to delivering exceptional patient care and improving the health of America's workforce. As a Medical Support Specialist, you'll play a vital role in our patient care team, providing clinical support and ensuring a positive experience for our patients.

Responsibilities
  • Perform Department of Transportation (DOT) and Non-DOT drug and alcohol testing
  • Prepare patients for physical examinations, including taking vital signs and any required or requested ancillary testing
  • Perform rapid screening tests (influenza, strep, mono, glucose, etc.)
  • Assist providers during examination and treatment
  • Responsible for performing routine medical procedures as ordered by treating clinician
  • Prepare and assist clinician with procedure set up and injury care
  • Apply bandages, dressings and splints as ordered by the treating clinician
  • Dispense medications and DME as ordered by the treating clinician in accordance with state regulations
  • Complete quality assurance activities on equipment and medical devices
  • Maintain supplies, clean rooms and equipment, and stock exam rooms
  • Maintain and operate all medical devices and equipment
  • Notify supervisor immediately if equipment is not functioning properly, supplies are needed, or facility is not operating as expected
  • In partnership with center leadership, assist with patient flow and volume
  • Keep patients informed of expected wait times during all aspects of the center visit
  • Responsible for clerical tasks in both the front and back office associated with patient care and proper record keeping
  • Ensure accuracy in documentation
  • Perform front office duties: greet patients, obtain authorization, check in/out, communicate wait times, answer multi-line telephone system, and distribute employer results/paperwork as needed
  • Follow HIPAA guidelines and safety rules
  • Attend center staff meetings or huddles as required
  • Assist in maintaining a neat, clean, and orderly appearance throughout the facility
  • Complete any applicable training including but not limited to clinical competency training
Qualifications
  • Education Level: Vocational/Technical/Business School
  • Medical Assistant Certification from an accredited school (credentials in the state of employment in accordance with state requirements and applicable regulations)
  • Job-Related Experience: Customarily has at least six months or more of medical assistant experience
  • Knowledge of medical procedures and medical terminology
  • Working knowledge of occupational medicine requirements (state specific) preferred
Benefits
  • 401(k) Retirement Plan with Employer Match
  • Medical, Vision, Prescription, Telehealth, & Dental Plans
  • Life & Disability Insurance
  • Paid Time Off & Extended Illness Days Offered
  • Colleague Referral Bonus Program
  • Tuition Reimbursement
  • Commuter Benefits
  • Dependent Care Spending Account
  • Employee Discounts

This position is eligible to earn a base compensation rate in the state range of $18.92 to $25.76 hourly depending on job-related factors as permitted by applicable law.

We are an Equal Opportunity Employer and are committed to providing reasonable accommodation to individuals with disabilities. Please contact us to request accommodation.