Technical Support Specialist

3 days ago


Norwich, Connecticut, United States I-M Technology, LLC Full time
Job Summary

We are seeking a highly skilled Technical Support Engineer to join our Client Support Group in our Norwich, CT headquarters. As a Technical Support Engineer, you will be responsible for handling client support requests, remote or on-site at their offices, and assisting team members with ticket escalations.

Key Responsibilities
  • Provide technical support to clients via phone, email, or remote desktop
  • Assist team members with ticket escalations and complex technical issues
  • Onboard new clients and follow our best practices
  • Use and improve client documentation
  • Assist with client projects, such as server upgrades, wireless deployments, and other technical tasks
Requirements
  • 5+ years of experience in the MSP industry providing IT support
  • Passion for teamwork, continuing education, problem-solving, and exceptional customer service
  • Great people and customer service skills
  • Experience with RMM tools and ticketing (PSA) software
  • Microsoft Certifications, preferably MCP in Azure, 365, Server 2016/2019/2022
  • Network and/or security certifications: CCNA, Network+, Security+
  • Networking experience with firewalls, wireless, and VLANs
  • Virtualization experience with HyperV (preferred) or ESXi
What We Offer
  • Competitive starting salary based on experience
  • 401k with company match
  • Health insurance with company contribution
  • 5 weeks PTO (available after 90 days)
  • Birthday off
  • Performance bonuses
  • Paid training and certification program with financial incentives
  • Use of company-provided shared vehicles and tools
  • Company Surface laptop/tablet, VOIP phone/app, smartphone, and other gear
  • An upbeat, successful, and motivated team to work with

Please include a cover letter with your application.



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