Technical Support Specialist
3 days ago
We are seeking a highly skilled Technical Support Engineer to join our Client Support Group in our Norwich, CT headquarters. As a Technical Support Engineer, you will be responsible for handling client support requests, remote or on-site at their offices, and assisting team members with ticket escalations.
Key Responsibilities- Provide technical support to clients via phone, email, or remote desktop
- Assist team members with ticket escalations and complex technical issues
- Onboard new clients and follow our best practices
- Use and improve client documentation
- Assist with client projects, such as server upgrades, wireless deployments, and other technical tasks
- 5+ years of experience in the MSP industry providing IT support
- Passion for teamwork, continuing education, problem-solving, and exceptional customer service
- Great people and customer service skills
- Experience with RMM tools and ticketing (PSA) software
- Microsoft Certifications, preferably MCP in Azure, 365, Server 2016/2019/2022
- Network and/or security certifications: CCNA, Network+, Security+
- Networking experience with firewalls, wireless, and VLANs
- Virtualization experience with HyperV (preferred) or ESXi
- Competitive starting salary based on experience
- 401k with company match
- Health insurance with company contribution
- 5 weeks PTO (available after 90 days)
- Birthday off
- Performance bonuses
- Paid training and certification program with financial incentives
- Use of company-provided shared vehicles and tools
- Company Surface laptop/tablet, VOIP phone/app, smartphone, and other gear
- An upbeat, successful, and motivated team to work with
Please include a cover letter with your application.
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