Medical Office Coordinator
4 weeks ago
We are seeking a highly skilled Medical Receptionist to join our team at Bodycentral Physical Therapy, a member of Therapy Partners Group. As a Medical Receptionist, you will be responsible for providing exceptional patient care and administrative support to our clinical team.
Key Responsibilities:- Greets patients warmly and maintains a friendly, welcoming relationship with all patient care coordinators and external connections.
- Clearly communicates with all staff, including clinical and corporate employees, in a friendly and courteous manner.
- Responsible for answering phones and greeting patients with professionalism and care in a timely manner, returning VMs same day received, and maintaining a higher than 85% answer call rate.
- Participates in and adheres to the HIPAA Policies and Procedures of Therapy Partner Group.
- Escalates patient issues and concerns, as needed, to local Clinical leadership and Regional Front Office management.
- Schedules patient's initial evaluations and follow-up visits through plan of care.
- Thorough knowledge of Microsoft Office; Raintree PMS experience is a plus.
- Possess strong relationship building and customer service skills.
- Ability to maintain confidential documents.
- Ability to demonstrate active listening by asking clarifying questions, identify and share relevant information, and solicit feedback from others and give and receive feedback objectively.
- Possess strong team player attributes.
- Ability to multi-task responsibilities while maintaining a positive and friendly atmosphere with patients nearby.
- High School diploma or equivalent (Must be 18+).
- Practice Management System knowledge, patient scheduling capabilities, and insurance plan understanding.
Bodycentral Physical Therapy is a premier provider for outpatient orthopedics serving Tucson, Tempe, and surrounding communities for over 20 years. We are known for providing the highest quality care for our patients and our team of highly skilled physical therapists who are honored and delighted to help patients reach their goals.
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