Telecom Quality Assurance Field Specialist
2 weeks ago
Are you ready to contribute to a vital mission? We are seeking a Quality Assurance Technician to enhance our team and play a key role in connecting communities across America. This position involves leading efforts to identify and rectify field quality issues, ultimately minimizing damages.
Key Responsibilities:
- Collaborate with operations supervisors, managers, and Field Check partners to select audits aimed at preventing potential damages.
- Conduct thorough field audits to ensure accuracy of markings and adherence to relevant state laws, regulations, and client contracts.
- Perform root cause analysis on quality failures to implement effective solutions.
- Complete all necessary documentation related to auditing and investigation processes, and communicate findings to quality assurance and operations management.
- Address field risk findings and provide coaching and mentorship to technicians.
Additional Duties:
- Participate in quality assurance ride-alongs with field technicians upon request from the Operations Manager.
- Offer continuous feedback to Field Check partners to enhance quality outcomes and reduce damages.
- Provide testimony in small claims and litigated cases when required.
Qualifications:
- A minimum of 5 years of experience in locating or a related field.
- Strong troubleshooting skills for complex locates and the ability to interpret utility plats proficiently.
- Proficiency in utilizing various locating equipment.
- Competence in Microsoft Office Suite or Google Suite.
- Experience in investigation processes is a plus.
What We Offer:
- Competitive hourly rate ranging from $18 to $19.
- Comprehensive benefits including Medical, Dental, Vision, and Prescription Plans.
- Flexible Spending Accounts.
- Short and Long Term Disability options.
- Supplemental Life and AD&D coverage.
- 401(k) Retirement Savings plan with company match.
- Stock Purchase Plan and Company Discounts.
- Legal Insurance and Paid Time Off, including holidays.
About Us:
At Dycom, we are united by our mission to connect America. Our culture is deeply rooted in our core values, which guide our interactions with colleagues, customers, and the communities we serve. We are committed to fostering an environment of respect, valuing diverse perspectives, prioritizing safety, and upholding the highest ethical standards.
With over 500 field offices and a workforce of more than 15,000 skilled professionals, we provide a wide range of specialized services, including construction, engineering, underground facility locating, fulfillment, and program management.
We believe in empowering our employees to develop their skills and knowledge, preparing them for success in their current roles and future growth within the company.
Join Us:
We are dedicated to building stronger solutions together. Our commitment to diversity and inclusion is fundamental to our culture and success. We are an equal-opportunity employer, ensuring a work environment where everyone can thrive, grow, and feel connected.
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