Field Service Manager

6 days ago


Hickory, North Carolina, United States DISH Full time
Job Description

Company Overview

DISH, a leading provider of innovative connectivity solutions, has been revolutionizing the future of communication for over 40 years. Our business encompasses a range of services, including satellite television, live-streaming, on-demand programming, smart home installation, mobile plans, and products. We are committed to building America's First Smart NetworkTM.

Department Summary

The In-Home Services team is a critical component of our organization, responsible for leading field operations and managing thousands of technicians across nearly 100 facilities nationwide. Our team is dedicated to building a collaborative and committed group of employees who manage inventory, fleet, and performance, ensuring seamless connections between our customers and the industry's best products and services.

Job Duties and Responsibilities

  • Leadership and Direction

The Field Service Manager provides strategic leadership and direction to the Field Service Technician team, ensuring 100% customer satisfaction. This role requires a strong problem-solver with excellent interpersonal skills and a customer service focus.

Team Development and Coaching

As a Field Service Manager, you will be responsible for directing, coaching, and developing technicians to create a high-performing team that delivers exceptional customer service. This role offers a competitive starting salary, generous bonuses based on team performance, and opportunities for advancement.

Training and Development

You will support new employees through training and future development, demonstrating and coaching behaviors that ensure quality customer service. Additionally, you will train existing installers/technicians on changing processes, procedures, and technologies.

Quality Assurance and Safety

Conduct on-site inspections to evaluate and coach team members regarding quality service and adherence to safety standards. Improve team and individual performance by working hands-on alongside the technicians.

Fleet Management

Manage fleet-related processes, including vehicle maintenance and upkeep, ensuring a safe and efficient operation.

Issue Resolution

Address escalated customer and/or employee issues, providing timely and effective solutions.

Requirements and Qualifications

  • A strong competency in leading, developing, mentoring, and coaching
  • Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals
  • Ability to obtain an elevated understanding of processes, procedures, and responsibilities performed by direct reports
  • Ability to write reports and correspondence
  • Excellent presentation, facilitation, and communication skills
  • Ability to frequently lift and/or move up to 75 pounds, work in small spaces, and safely operate a motor vehicle
  • Ability to climb a 40 Ft. ladder safely
  • Willingness to work flexible hours, including 45+ hours a week, including weekends

Compensation and Benefits

We offer a competitive salary range of $63,150.00/Year - $75,000.00/Year, as well as versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan. Compensation is based on the role's location and is subject to change based on work location.



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