Guest Services Hostess/Cashier

2 weeks ago


Rising Sun, Indiana, United States Rising Star Casino Full time

Key Responsibilities:

  • Provide guests with detailed information regarding the services offered on the premises.
  • Assist patrons by following service protocols and guide them to their designated tables.
  • Manage incoming calls and direct them to the appropriate personnel.
  • Ensure that guests in each area receive attentive service.
  • Address initial guest complaints and escalate issues to the manager on duty.
  • Maintain a secure environment for both staff and guests.
  • Stay informed about current events and operational hours for all food and beverage outlets.
  • Follow established procedures for financial transactions and documentation.
  • Ensure that cash drawers are accurately counted and reconciled with the main cash office.
  • Complete and submit all necessary paperwork related to the position.
  • Deliver exceptional service to both internal and external customers, embodying the company values of Satisfaction, Togetherness, Appreciation, and Recognition (S.T.A.R.).
  • Promptly notify the on-site IGC Agent, Security, and Supervisor on Duty of any violations of Internal Controls or State Regulations related to gaming activities that you observe or become aware of, in accordance with the company’s Self-Reporting Policy.

Additional Responsibilities:

  • Perform other related duties as assigned.

Qualifications:

  • Experience: Previous experience in cash handling is preferred.
  • Education: A high school diploma or equivalent is preferred.
  • Skills and Abilities: Strong communication skills and the ability to adhere to all company and departmental policies and procedures.
  • Licenses and Certifications: May need to obtain an Indiana Alcohol Beverage permit.
  • Other Requirements: None specified.


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