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Customer Service Representative

2 months ago

Sun City West, Arizona, United States AAM LLC Full time

Job Summary:

AAM LLC is seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our front desk team, you will be responsible for providing exceptional service to our residents and their guests, ensuring a positive and memorable experience.

Key Responsibilities:

  • Front Desk Operations: Greet residents and their guests, answer phone calls, and respond to inquiries in a professional and courteous manner.
  • Appointment Booking and Management: Accurately book, change, and cancel spa appointments, ensuring seamless communication with residents and staff.
  • Facility Maintenance: Monitor activities in exercise equipment areas, aquatic areas, and spa, reporting any safety and facility concerns to management.
  • Customer Service: Advise residents and their guests of facility policies and procedures, handle guest questions and concerns promptly, and maintain a positive attitude.
  • Administrative Tasks: Perform minor custodial duties, maintain the organization and cleanliness of the Health/Wellness areas, and validate resident/guest participation.

Requirements:

  • Advanced Customer Service Skills: Excellent communication skills, both verbal and written, with the ability to communicate with all levels of management and staff.
  • Organizational and Time Management Skills: Ability to handle multiple tasks simultaneously, establish priorities, and meet deadlines.
  • Physical Demands: Must be flexible and capable of working hours, including weekends and holidays, and able to transport oneself around the association and recreation center facilities.

Working Environment:

AAM LLC is a dynamic and fast-paced environment that requires a team player with excellent communication and interpersonal skills. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.