Hotel Booking Specialist
1 week ago
Key Responsibilities:
- Deliver exceptional service to all guests.
- Handle and assist all inquiries received through the Guest Services, PBX, and Front Desk departments.
- Ensure precise input of reservations into the property management system.
- Manage the check-in and check-out processes for hotel guests with accuracy.
- Oversee daily occupancy and rate objectives to maximize revenue.
- Assign casino guests to the appropriate promotional or event categories, ensuring the correct number of entries.
- Maintain accurate data entry across all hotel and casino platforms.
- Compile daily reports and complete necessary checklists.
- Sort and deliver mail, including bulk mailings.
- Alert the Hotel Supervisor regarding any shortages in room or event inventory.
- Assist with customer service in baggage and coat check areas.
- Welcome group guests arriving at the property.
- Provide service to both internal and external customers that embodies the company values of Satisfaction, Togetherness, Appreciation, and Recognition (S.T.A.R.).
- Promptly report any Internal Control or State Regulation violations related to gaming activities to the on-site IGC Agent, Security, and Supervisor on Duty, in accordance with company Self-Reporting Policy.
Additional Responsibilities:
- Perform various other duties as assigned.
- Maintain comprehensive knowledge of departmental policies, procedures, and service standards.
Qualifications:
- Experience: Previous experience as a Guest Service Center Agent or in a similar role.
- Education: High school diploma or equivalent required.
- Skills and Abilities: Professional demeanor with a positive attitude. Excellent customer service skills, outstanding verbal and written communication abilities, and attention to detail. Must effectively communicate with all customers, both internal and external. Availability to work weekends, evenings, and holidays is essential. Familiarity with hotel and casino systems is advantageous. Ability to prioritize tasks and adapt to changing circumstances. Strong computer proficiency is required.
- Licenses and Certifications: Indiana Gaming Commission Occupational License - Level 2 is required.
- Special Requirements: Must successfully complete the Rising Star Hotel Comping Test.
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