Senior Care Consultant

2 weeks ago

Temecula, California, United States Senior Care Authority of Inland Empire, CA Full time
Benefits:
  • Personally Rewarding
  • Great for Secondary Income
  • Flexible Work Schedule
  • Prioritized Employee Work-Life Balance
  • Positive Work Environment
  • Rewarding Career in Both Compensation and Community Service
  • Bonus based on performance
  • Competitive salary
  • Opportunity for advancement
  • Training & development
Company Overview

At Senior Care Authority, we provide an opportunity for individuals to lead a more purpose-driven life through our senior care advisory roles. As a rapidly expanding organization with numerous independently-owned locations across the nation, we are dedicated to assisting seniors in living safely and happily. Our commitment lies in offering expertise, support, and resources to families as they navigate the complex landscape of senior living and care options. We uphold the highest standards of integrity, compassion, and service in the industry.

Job Summary

As a Senior Care Consultant, you will offer guidance and support to older adults and their families as they navigate the complexities of aging-related services and care options. Your primary responsibilities will include:
  • Consultation and Assessment: Engage with seniors and their families to evaluate their current living situations, care needs, and preferences.
  • Care Planning: Create personalized care plans based on assessments, detailing suitable care options, services, and resources available to meet the senior's needs.
  • Resource Referral: Provide information and recommendations on various senior care services.
  • Education and Support: Inform families about the aging process, common health issues among older adults, and available support programs.
  • Tours and Placement: Organize visits and accompany families to senior living communities, assisting them in evaluating their best options and facilitating the placement process.
  • Advocacy: Act as an advocate for seniors and their families, ensuring their rights and preferences are respected throughout the care planning and placement process.
  • Network Building/Outreach: Establish and maintain referral relationships with healthcare providers, senior living communities, and other senior care service providers, promoting services through marketing efforts and community events.
  • Stay Current with Regulations: Keep updated on local regulations related to senior care services, housing options, and healthcare to provide accurate information to clients.
  • Record Keeping: Maintain detailed records in the company's Customer Relationship Management (CRM) system.
As a Senior Care Consultant, you will play a vital role in assisting seniors and their families in making informed decisions about their care and living arrangements, providing support and guidance during what can be a challenging and emotional time. The role requires excellent communication skills, empathy, and a profound understanding of the aging process and available senior care resources.

Responsibilities:
  • Build relationships and educate families over the phone and face-to-face on the placement process.
  • Understand family needs and coordinate appointments with appropriate assisted living communities, memory care locations, or residential care homes.
  • Accompany family members or other contacts to the locations that best suit the needs of the senior.
  • Follow up with family or contacts and locations during the process.
  • Manage leads daily and accurately record them in our CRM to ensure up-to-date family information and status.
  • Review state reports on assisted living providers to ensure only those with the best records are considered for families.
  • Other duties as assigned.
Qualifications:
  • A bachelor's degree in Social Work, Gerontology, Nursing, Psychology, or a related field (preferred), along with five years of relevant experience and/or training, or an equivalent combination of education and experience in the senior care industry, social services, or related fields.
  • Demonstrated ability to assess family situations and quickly develop solutions based on family needs.
  • Working knowledge of various senior living options, including assisted living, memory care, and skilled nursing facilities.
  • Strong interpersonal and communication skills to interact effectively with seniors, families, and senior care facility staff.
  • Compassion, empathy, and patience to understand and address the unique needs of seniors.
  • Problem-solving abilities to navigate complex situations and find suitable solutions.
  • Organizational skills to manage multiple clients and facilities effectively.
  • Familiarity with local senior care resources, regulations, and funding options.
  • Ability to deliver results while working in a highly independent environment.
  • Ability to multitask; talk on the phone and take notes on the computer.
  • Strong computer skills are required; particularly, smartphone/mobile device navigation, text (SMS/MMS), and voice communications, as well as email, Google Workspace or Microsoft Office, etc.

Flexible work from home options available.

This franchise is independently owned and operated. Your application will go directly to the franchise, and all hiring decisions will be made by the management of this franchise. All inquiries about employment at this franchise should be made directly to the franchise location, and not to Senior Care Authority Corporate.

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