Client Experience Specialist

6 days ago


Tampa, Florida, United States Abhi And Kb Enterprises LLC Full time
Job Description

About the Role

We are seeking a highly motivated and customer-focused Membership Marketing Specialist to join our team at Abhi And Kb Enterprises LLC. As a key member of our staff, you will be responsible for providing exceptional customer service, promoting our wellness services, and contributing to the overall success of our business.

Key Responsibilities

  • Client Engagement
    • Welcoming clients and guests, answering questions, and providing information about our services
    • Screening phone calls, confirming appointments, and relaying instructions
    • Updating client records and maintaining accurate contact information
  • Marketing and Promotion
    • Developing and implementing marketing strategies to promote our services
    • Creating reports on marketing trends, lead generation, and campaign effectiveness
    • Assisting with event planning and execution to promote our business
  • Administrative Support
    • Managing office communications, including emails and traditional mail
    • Handling incoming and outgoing packages and mail
    • Providing administrative support to the nursing staff as needed
  • Additional Responsibilities
    • Posting to social media to promote our services and engage with clients
    • Assisting with the development and design of marketing promotions
    • Providing exceptional customer service and resolving client concerns

Requirements

  • Education and Experience
    • High school diploma or equivalent required; associate's or bachelor's degree preferred
    • 1-2 years of experience in customer service, marketing, or a related field
  • Skills and Abilities
    • Excellent communication and interpersonal skills
    • Ability to multitask and work in a fast-paced environment
    • Strong problem-solving and analytical skills
    • Proficiency in Microsoft Office and social media platforms
  • Working Conditions
    • May work in a fast-paced office environment with frequent interruptions
    • May be required to stand or walk for extended periods
    • May be exposed to biohazards and chemicals

What We Offer

  • Competitive Compensation
    • Competitive hourly rate
    • Bonus opportunities based on performance
  • Benefits
    • Employee discount on wellness services
    • Flexible scheduling

How to Apply

If you are a motivated and customer-focused individual who is passionate about wellness and customer service, please submit your application, including your resume and a letter of interest.



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