Client Experience Specialist
6 days ago
About the Role
We are seeking a highly motivated and customer-focused Membership Marketing Specialist to join our team at Abhi And Kb Enterprises LLC. As a key member of our staff, you will be responsible for providing exceptional customer service, promoting our wellness services, and contributing to the overall success of our business.
Key Responsibilities
- Client Engagement
- Welcoming clients and guests, answering questions, and providing information about our services
- Screening phone calls, confirming appointments, and relaying instructions
- Updating client records and maintaining accurate contact information
- Marketing and Promotion
- Developing and implementing marketing strategies to promote our services
- Creating reports on marketing trends, lead generation, and campaign effectiveness
- Assisting with event planning and execution to promote our business
- Administrative Support
- Managing office communications, including emails and traditional mail
- Handling incoming and outgoing packages and mail
- Providing administrative support to the nursing staff as needed
- Additional Responsibilities
- Posting to social media to promote our services and engage with clients
- Assisting with the development and design of marketing promotions
- Providing exceptional customer service and resolving client concerns
Requirements
- Education and Experience
- High school diploma or equivalent required; associate's or bachelor's degree preferred
- 1-2 years of experience in customer service, marketing, or a related field
- Skills and Abilities
- Excellent communication and interpersonal skills
- Ability to multitask and work in a fast-paced environment
- Strong problem-solving and analytical skills
- Proficiency in Microsoft Office and social media platforms
- Working Conditions
- May work in a fast-paced office environment with frequent interruptions
- May be required to stand or walk for extended periods
- May be exposed to biohazards and chemicals
What We Offer
- Competitive Compensation
- Competitive hourly rate
- Bonus opportunities based on performance
- Benefits
- Employee discount on wellness services
- Flexible scheduling
How to Apply
If you are a motivated and customer-focused individual who is passionate about wellness and customer service, please submit your application, including your resume and a letter of interest.
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