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Client Relations Specialist
2 months ago
Client Relations Specialist
Job Category: Customer Support & Telesales
Position Overview:
The Client Relations Specialist will handle inquiries regarding customer accounts, troubleshoot issues, and provide timely resolutions. This role serves as a crucial link between the sales team and our clients.
At Bunzl Distribution USA, we recognize that our workforce is our greatest asset. We are committed to attracting and retaining individuals who are enthusiastic about our mission, offering opportunities for growth based on their skills, experiences, and potential.
Key Responsibilities:
- Responding to inquiries from distributors, end-users, and manufacturer representatives.
- Processing and managing customer orders efficiently.
- Investigating and resolving customer issues and complaints effectively.
- Building and maintaining strong relationships with both internal and external clients through exceptional service.
- Acting as a liaison between customer service and other departments to meet customer needs.
- Expediting orders as necessary.
- Collaborating effectively within a team to achieve business objectives.
- Performing additional duties as assigned.
Qualifications:
High School diploma or equivalent with a minimum of 2+ years of experience in customer service, particularly with technical products. Experience with AS400 is advantageous.
Proficiency in a Windows environment, including Outlook, Word, and Excel.
Strong verbal and written communication skills.
Adept problem solver with the ability to multitask and make sound decisions.
Detail-oriented with excellent customer service skills.
Bi-lingual proficiency in English and Spanish is a plus.
Bunzl Distribution USA is a leading player in various industries, including Cleaning & Hygiene, Food Processing, Grocery, Health Care, Non-Food Retail, and Safety. With a robust growth trajectory, we have achieved sales exceeding $10 billion and operate over 100 warehouses across North America.
Benefits:
Bunzl Distribution offers competitive compensation, a supportive work environment, and a comprehensive benefits package, including a 401k plan with company matching.
Equal Opportunity Employer:
Bunzl Distribution is dedicated to equal employment opportunities and strives to attract and retain the most qualified individuals without discrimination based on race, color, religion, national origin, gender, sexual orientation, age, disability, or veteran status.