Client Support Specialist

2 weeks ago


Tampa, Florida, United States Fay Servicing Full time

Client Support Specialist

Job Category: Fay Servicing Requisition Number: CUSTO003113

Job Details

Description

Established in 2008, Fay Servicing is dedicated to delivering innovative servicing solutions for both performing and non-performing mortgage loans. As a specialized mortgage servicer and originator, we recognize that our clients are more than just loan numbers; they are homeowners.

Prior to launching our company, we conducted a thorough analysis of the mortgage servicing sector, gaining valuable insights into the challenges faced by servicers and their clients. With this knowledge, we aimed to create a distinct type of servicing company from the ground up.

We invite you to join us on our mission to serve our clients and lead the industry. We are currently seeking a Client Support Specialist to become part of our team.

Key Responsibilities:

  • Responding to customer inquiries via phone
  • Welcoming clients in a polite, friendly, and professional manner
  • Investigating and resolving inquiries to ensure customer satisfaction promptly
  • Listening carefully to customer needs and concerns, demonstrating empathy
  • Clarifying customer requests and confirming understanding
  • Aiming for first contact resolution whenever possible
  • Ensuring customers understand the solutions provided and offering additional education as necessary
  • Communicating effectively with individuals and teams to ensure high-quality and timely processing of customer requests
  • Redirecting misdirected customer inquiries to the appropriate parties
  • Contributing ideas for problem resolution to enhance customer service and productivity
  • Participating in initiatives aimed at improving customer satisfaction and business performance
  • Making outbound calls to clients as required

Qualifications:

  • Minimum of a high school diploma or equivalent
  • At least 1 year of experience in a call center environment
  • Preferred: College degree
  • Basic computer operation knowledge
  • Strong professional communication and interpersonal skills
  • Ability to multitask effectively
  • Problem-solving skills
  • Willingness to work flexible shifts, including weekends as needed
  • Quick learner
  • Courteous with a strong customer service focus
  • Dependable and detail-oriented
  • Excellent listening skills
  • Adaptable to change

We embrace diversity and are committed to creating an inclusive environment for all employees. We are proud to be an equal opportunity employer, striving to think creatively and not just fulfill requirements.



  • Tampa, Florida, United States Safe Haven Support Services, LLC Full time

    Position OverviewRole Summary: We are seeking a dedicated Bilingual Client Support Specialist to provide essential assistance to individuals and families navigating various services.Key Responsibilities:Ensure accurate documentation related to service authorizations.Conduct initial client meetings to establish cases.Facilitate connections, assessments, and...


  • Tampa, Florida, United States LaborMax Staffing Full time

    Client Support SpecialistWe are looking for a committed professional to fill the role of Client Support Specialist.Key Responsibilities:Addressing customer inquiries through various communication channelsAccurately processing customer ordersExecuting tasks as directed by managementRequired Qualifications:Solid experience in Customer SupportOutstanding verbal...


  • Tampa, Florida, United States Blackstone Medical Services Full time

    Job DescriptionPosition Title: Client Support Specialist (Device Recovery Division)Overview: Blackstone Medical Services stands as the leading provider of home sleep testing solutions in the nation. Our patients utilize our innovative testing devices to determine the presence of sleep apnea. The Device Recovery Division is dedicated to ensuring the timely...


  • Tampa, Florida, United States Insight Global Full time

    This position is a 3-month contract-to-hire role and is FULLY ONSITE 5 days a week from 9am-5pm (schedule will change after training period & can be any time from 8am-8pm). The pay starts at $18/hr for the first 3 months then will increase to $21.50/hr.Position OverviewInsight Global's national insurance client is looking to expand their claims support team....


  • Tampa, Florida, United States Carrollwood Florist Full time

    Job OverviewWe are looking for a dedicated Client Support Specialist to enhance our customer service operations. In this role, you will assist customers by delivering product and service insights while addressing their concerns and complaints effectively.Key Responsibilities:Respond to customer inquiries and resolve complaintsOffer detailed information...


  • Tampa, Florida, United States Hillsborough County Full time

    Position Summary The Client Support Specialist plays a crucial role in addressing inquiries related to County government services and programs. This role involves assisting clients in articulating their needs or concerns effectively. The specialist is tasked with delivering exceptional front-line support in a call center setting, which includes...


  • Tampa, Florida, United States Ministry Brands Full time

    Our Background Screening division at Ministry Brands is looking for a Client Support Specialist to join our growing team Who we areMinistry Brands is a leading provider of SaaS operational management systems, payments platforms, digital engagement tools and background screening solutions for faith-based, non-profit, and for-profit organizations. We serve...


  • Tampa, Florida, United States KC Installation, LLC Full time

    Job DescriptionPosition Title: Client Support Specialist - Unified Communications Overview:As a vital member of our Client Support team, the Client Support Specialist will be instrumental in delivering outstanding assistance and product demonstrations to our clientele. This role emphasizes showcasing our Unified Communications solutions, including IP Phone...


  • Tampa, Florida, United States Hillsborough County Full time

    Position Summary The role entails addressing both standard and intricate customer service inquiries while executing primary customer support functions in various environments such as call centers and service areas. Compensation Range $32,552-$58,260 Ideal Candidate Profile We are seeking a client support specialist who has demonstrated experience...


  • Tampa, Florida, United States Vena Full time

    About Vena At Vena, we foster a friendly and inclusive workplace, offering excellent benefits, wellness initiatives, and opportunities for professional growth. Our culture emphasizes collaboration and learning from industry leaders, making it an exciting place to be. We empower businesses to thrive by allowing them to concentrate on their core...


  • Tampa, Florida, United States Bank Of Tampa Full time

    Become an integral part of our team as an Operations SpecialistDeliver prompt and efficient quality support to clients and banking staffAssist in various operational tasks within our Enterprise Payments Operations divisionExperience a vibrant work atmosphere where you contribute significantly to providing outstanding solutions and client assistance. Join us...


  • Tampa, Florida, United States Global Partners Full time

    Job OverviewPosition Title: Customer Care AgentCompany: Global PartnersAbout Us: Global Partners is a prominent international consultancy firm recognized for providing innovative solutions and exceptional client service. We are expanding our operations and are in search of a compassionate and dedicated Customer Care Agent to enhance our service delivery....


  • Tampa, Florida, United States EASY ADVOCATES LLC Full time

    Benefits:Health insuranceOpportunities for career growthTraining and professional developmentCompany: EZ AdvocatesPosition Type: Full-TimePay: $20/hrAbout Us: EZ Advocates is a premier provider of timeshare exit solutions, committed to assisting clients in navigating the intricate landscape of timeshare ownership and termination. Our dedication to integrity,...


  • Tampa, Florida, United States Vena Full time

    About Us At Vena, we foster a friendly and inclusive workplace, offering excellent benefits, wellness initiatives, and opportunities for professional growth. Our culture emphasizes collaboration and learning from industry leaders, making it an ideal environment for those passionate about supporting others. Our mission is to empower businesses by...


  • Tampa, Florida, United States REACHUP Full time

    Job OverviewAre you passionate about making a difference in the lives of families? At REACHUP, we are committed to enhancing community well-being and supporting individuals through dedicated outreach initiatives.We offer a competitive compensation package that includes nine paid holidays, generous paid time off (4 weeks in your first year), comprehensive...


  • Tampa, Florida, United States REACHUP Full time

    Job OverviewAre you passionate about making a difference in the lives of families? At REACHUP, we are dedicated to enhancing community well-being through our supportive services.We offer a competitive compensation package that includes nine paid holidays, generous paid time off (4 weeks in your first year), comprehensive medical insurance with employer...


  • Tampa, Florida, United States AMERICAN METALS SUPPLY LLC Full time

    About American Metals Supply, LLC: We are a rapidly growing distributor of metals, dedicated to serving the southeastern United States. Our strategic distribution centers are located across multiple states, allowing us to efficiently meet the needs of our clients. Our team comprises seasoned professionals with extensive experience in the aluminum market,...


  • Tampa, Florida, United States REACHUP Full time

    Job OverviewAre you passionate about making a difference in the lives of families? REACHUP is seeking dedicated individuals to join our mission of enhancing community well-being.We offer a competitive compensation package, including nine paid holidays, generous paid time off (4 weeks in the first year), comprehensive medical insurance with employer...


  • Tampa, Florida, United States Clearstream Full time

    Position OverviewWe are seeking a dedicated and detail-oriented Customer Service Representative to join our team at Clearstream. This role is essential in providing exceptional support to our clients in the insurance and financial services sector.Key ResponsibilitiesDeliver outstanding customer service and support to our valued clients.Assist with inquiries...


  • Tampa, Florida, United States AMERICAN METALS SUPPLY LLC Full time

    About American Metals Supply, LLC: We are a fast-growing distributor of metals based in Tampa, FL, catering to the southeastern region of the United States. Our strategically placed sales and distribution centers ensure that we can effectively serve our customers across various locations.Our Mission: We aim to provide top-quality aluminum products...