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Customer Service Representative
2 months ago
Horizon Services is a leading provider of plumbing, heating, and air conditioning services. We pride ourselves on delivering exceptional customer service and technical expertise.
Job SummaryWe are seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing product and service information, resolving product and service problems, and ensuring customer satisfaction.
Key Responsibilities- Maintain a positive, empathetic, and professional attitude toward customers at all times.
- Respond promptly to customer inquiries and resolve issues in a timely manner.
- Communicate effectively with customers through various channels, including phone, email, and in-person interactions.
- Acknowledge and resolve customer complaints in a fair and efficient manner.
- Stay up-to-date on products and services to provide accurate information to customers.
- Process orders, forms, applications, and requests in a timely and accurate manner.
- Keep records of customer interactions, transactions, comments, and complaints.
- Communicate and coordinate with colleagues as necessary to ensure seamless customer service.
- Provide feedback on the efficiency of the customer service process to improve overall performance.
- 1 year of customer service experience.
- 1 year of experience with Microsoft Office.
- Ability to work in a fast-paced environment and adapt to changing situations.
- Excellent communication and problem-solving skills.
- Ability to work in a team environment and provide support to colleagues as needed.
- Competitive hourly rate: $18.50 - $23.00 per hour.
- Full-time schedule: 40 hours per week.
- Benefits package, including 401(k), dental insurance, flexible schedule, health insurance, paid time off, referral program, and vision insurance.
Our Customer Service Representatives work in a call center environment, providing support to customers through phone and in-person interactions. We offer a dynamic and supportive work environment, with opportunities for career advancement and professional growth.
