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Retail Customer Service Representative

2 months ago

Newark, Delaware, United States BJ's Wholesale Club Full time
About the Role

We are seeking a highly skilled and customer-focused Retail Customer Service Representative to join our team at BJ's Wholesale Club. As a key member of our customer service team, you will be responsible for providing exceptional service to our members, ensuring a positive shopping experience, and maintaining a safe and secure environment.

Key Responsibilities
  • Customer Service: Deliver outstanding customer service to members, responding to their inquiries, resolving issues, and providing solutions to their concerns.
  • Merchandise Protection: Monitor and protect merchandise from theft and damage, ensuring that all items are properly secured and accounted for.
  • Store Operations: Assist with various store operations, including receiving and processing merchandise, maintaining store appearance, and ensuring compliance with company policies and procedures.
  • Team Collaboration: Work collaboratively with other team members to achieve sales goals, resolve customer issues, and maintain a positive store environment.
Requirements
  • Strong Communication Skills: Excellent verbal and written communication skills, with the ability to effectively interact with members, colleagues, and management.
  • Attention to Detail: High level of attention to detail, with the ability to accurately process transactions, manage inventory, and maintain accurate records.
  • Problem-Solving Skills: Strong problem-solving skills, with the ability to analyze situations, identify solutions, and make sound decisions.
  • Teamwork: Ability to work collaboratively with others, building strong relationships and contributing to a positive team environment.
What We Offer
  • Competitive Compensation: Competitive hourly rate and opportunities for advancement.
  • Benefits Package: Comprehensive benefits package, including medical, dental, and vision insurance, as well as 401(k) matching.
  • Opportunities for Growth: Opportunities for professional growth and development, with training and support to help you succeed in your role.