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Customer Service Representative

2 months ago

Newark, Delaware, United States PrideStaff Full time
About the Role

PrideStaff is seeking a highly motivated and detail-oriented Customer Service Collections Representative to join our team. As a Collections Specialist, you will be responsible for contacting clients and collecting on debtor accounts, while maintaining a high level of customer service.

Key Responsibilities
  • Achieve department standards and goals by continuously contacting clients and collecting on debtor accounts.
  • Work a minimum number of accounts per hour as set forth by management.
  • Set up suitable payment arrangements with clients and follow up on payment arrangements.
  • Follow up on all accounts until they are paid, settled, or deemed uncollectible by management.
  • Perform all phases of skip tracing work.
  • Keep accurate records and documentation of activity on accounts worked.
  • Adhere to and abide by all regulations as set forth by the FDCPA.
Requirements
  • Good written and oral communication skills.
  • Good organization skills.
  • Ability to work well under pressure and meet deadlines.
  • Goal-oriented and motivated.
  • Experience in agency or bank recovery preferred, but not necessary.
  • Telemarketing and/or customer service skills a plus.
What We Offer
  • A dynamic and supportive work environment.
  • Opportunities for career growth and development.
  • A competitive salary and benefits package.