Service Engagement Representative

2 weeks ago


Newark, Delaware, United States Horizon Services Full time
Customer Service Representative

Are you dedicated to delivering outstanding customer support and resolving challenges? Horizon Services is seeking Customer Service Representatives to become part of our dynamic team.

Why join us?
  • Attractive salary package
  • Flexible working hours tailored to your needs - Remote work options available
  • 10 days of Paid Time Off after three months of employment
  • Performance bonuses of up to $1,000 monthly based on service excellence
  • Ongoing training and development opportunities
  • Pathways for career growth within the company
  • Comprehensive benefits package including a 401k plan
Horizon Services has established itself as a reliable provider in plumbing, heating, and air conditioning for over three decades. We take pride in our customer support and technical knowledge, and we are dedicated to fostering a culture that prioritizes people.

Key Responsibilities:
  • Addressing customer inquiries and resolving concerns
  • Maintaining a courteous and professional demeanor at all times
  • Engaging with customers through multiple communication channels
  • Processing orders and requests efficiently
  • Documenting interactions and complaints accurately
  • Providing insights on customer service practices
  • Ensuring customer satisfaction through professional assistance
If you possess at least one year of customer service experience and are skilled in Microsoft Office, we encourage you to reach out. This is a full-time role offering a competitive hourly wage of $23.00.

Join Horizon Services and advance your career in customer service. We look forward to connecting with you.


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