Customer Service Representative

2 weeks ago


Traverse City, Michigan, United States Boyne Country Sports Full time

Position Overview:

As a Sales Associate, your primary responsibility is to ensure that every guest receives exceptional customer service from the moment they enter the store until their purchase is completed.

About Boyne Country Sports:
Boyne Country Sports is part of a larger network of resorts and recreational facilities, offering a variety of outdoor experiences and retail opportunities across multiple locations. Our organization is recognized as a leader in the industry, providing diverse services that include skiing, golfing, and year-round outdoor activities.

Employee Benefits:
We offer our team members access to remarkable outdoor experiences, substantial discounts on products and services, comprehensive medical coverage, and additional benefits for you and your family:

  • Health Insurance (including medical, dental, vision, life, and disability) starting from the first month of employment
  • Paid Time Off (PTO) accrual from day one
  • Complimentary skiing and riding at our mountain resorts
  • Discounts on lodging, food, and beverages for eligible employees and their families
  • Free or discounted golf at our resort courses
  • 401(k) retirement plan with company matching

Core Values:
We are committed to upholding our Core Values, represented by the acronym LEAD:

Think Long Term | Excellence in Execution | Have Passion and a Positive Attitude | Develop Great People

Key Responsibilities:

  • Greet customers warmly and offer assistance
  • Guide customers to products and provide suggestions
  • Offer accurate information regarding merchandise
  • Build customer confidence by providing helpful recommendations
  • Process transactions efficiently and accurately
  • Keep customers informed about special promotions and new arrivals
  • Organize and display merchandise attractively
  • Maintain store cleanliness and product presentation
  • Assist in inventory management and record-keeping

Qualifications:
This position may be ideal for you if:

  • You enjoy delivering outstanding customer service and thrive on building relationships with customers
  • You possess a friendly demeanor and communicate effectively
  • You value teamwork and contribute to a positive work environment
  • You are adaptable and eager to learn, willing to work flexible hours
  • You have a high school diploma or equivalent, and are comfortable with payment processing and basic computer tasks


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